Brieanna's Resume

OBJECTIVE

To contribute exceptional customer service, account management, and communications skills to a

challenging position that encourages professional growth and offers opportunities for higher levels of

responsibility and advancement.

HIGHLIGHTS OF QUALIFICATIONS

• Experience in public service, customer communication and problem resolution.

• Self motivated; able to set effective priorities to achieve immediate and long-term goals and meet

operational deadlines with attention to detail in high-volume business environments.

• Inner directed, undertakes multiple tasks with minimal instruction, follows through without

supervision or direction.

• Proven ability to work independently of a dedicated team to achieve objectives.

• Strong communication skills both oral and written identified on a daily basis. Ability to build

complimentary working relationships and strong rapport with people of diverse backgrounds.

• Customer oriented; attentive and responsive to serving customer concerns or needs.

trusted advisor relationships with customers through needs identification and appropriate product

recommendations using poised, confident communication and presentation. Resolves customer

problems accurately, answering customer inquiries clearly, concisely, and timely.

• Positive professional attitude; committed to excellence.

• Computer proficiency; Microsoft Word, Access, Outlook, Money, Quicken, PowerPoint, Excel,

• Established and strengthened business relationships with Ebara Technologies and its small commercial customers.

• Communicated with customers by phone, mail, e-mail, fax, and in person regarding services and problems. Handled calls from difficult or hostile customers with a high degree of tact and diplomacy.

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EXPERIENCE

BAYLAND BATTERY (EAST PENN), West Sacramento, CA 06/08 – 09/08

Management of Office

• My job at Bayland Battery consisted maintaining all records and files, keeping paperwork organzied and in their correct places, as well as invoicing and contacting customers as needed. I was the only person there to maintain these tasks, so I worked by myself for the majority of the time.

EBARA TECHNOLOGIES, Sacramento, CA 07/07 – 06/08

Service Coordinator

My job as service coordinator handles and controls paper flow and scheduling to ensure a smooth and efficient shop operation and satisfy customer requirements. Working well with figures I had to work closely with the Accounting Department.

• Handled initial contact with customers for service work and customer complaints

• Scheduled service work according to priority and maintain orderly work flow

• Coordinates delivery and pick-up

• I was responsible for job safety and cleanliness of the service department

• Coordinated prompt reconditioning of used equipment with the Sales Manager

• I was responsible for paper flow to include the following:

• Job tickets properly punched in and out on time clock

• Job tickets promptly charged out, both customer and internal

• Warranty claims promptly processed and forwarded to supplier

• Checks in pump shipments as received, prepare shortage reports and assign holding areas for bundles

• Picks parts and ensure parts requisition follow-up (coordinates with Parts Department )

ABC MOBILE DETAILING, W. Sacramento, CA 08/06-03/07

Car Detailer

• Performed detailing and preparation of all makes of cars to include cleanup work; as a mobile car detailer I worked strictly with the public and participating in marketing business by going business to business.

PORT CITY JAVA, Elk Grove, CA 06/05 – 10/05

Barista

• Provided excellent customer service by greeting customers in a friendly and helpful manner upon entering the store; prepared food and espresso-based coffee drink; highly skilled in coffee preparation, with a comprehensive understanding of coffee, coffee blends, espresso, quality, coffee varieties, roast degree, espresso equipment and maintenance; followed all company and cash handling policies; communicated effectively with customers, fellow employees and store management; operated the cash register and stocked merchandise.

MAUI TAN, Elk Grove, CA 12/04 – 06/05

Sales-Front Desk

• Cashier (cash and credit card transactions); promoted and sold services and products to new and existing customers; usually reached sales goals as set by management; maintained a high level of product knowledge; responsible for cleaning tanning beds and general maintenance of salon.

COLDWELL BANKER REAL ESTATE, Davis, CA 02/04 – 01/07

Personal Assistant

• Provided support as Personal Assistant to staff in several areas to include answering multi-line phones, processing real estate listings, creating flyers, marketing (farming/mailouts), filing, and running errands as requested.

EDUCATION

Visions in Education, Carmichael, CA, 2003 - 2007

High School Diploma

GPA: 3.5

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