Quality Assurance Customer Service

NIKKI A. MATKIN

*** **** ******* **, **********, AL 35816• Telephone: 256-***-**** • E-mail: *****.******@*****.***

Objective: Motivated professional seeking a position that utilizes my extensive knowledge and successful experience in planning organizing, and following up on a challenging assignments. One that offers opportunity for personal contribution and professional growth.

Professional Skills: • Cable Wire & Harness Certification

• ISOP J-Standards 9001

• IPC-A-610 Current Specifications Certified

• Quality Assurance

• Soldering Certification

• Quality Assurance, Lean Manufacturing

• Customer Service Skill • Microsoft Office: (Access, Excel, PowerPoint, and Word)

• Schematic Blue Print reading

• Expense Control, Inventory Tracking

• Unit Level Logistics System ULLS-A (E)

• Web desk ASTS and PCS II

• Defense Logistics Agency (Logistics Information Serve FED LOG)

Coursework: • DAU College Course

Education: J.O. Johnson High School May 2003

Huntsville, AL

Work Experience:

Product Control September 2009 – Present

Science & Engineering Services, Huntsville, Al.

As a Department of Defense contractor I perform as a team lead in strategy planning, evaluations, analyses and input for DOD aviation logistic systems. This includes AMCOM automated tools, IMMC Web desk tracking/monitoring Reset aircraft modifications against expected delivery timelines, reconciling program parts consumption against executed resources, retrieving data to fulfill lateral from other supporting sites, and processing receipt of MWO, MSPU and IVHM kits. Provide assistance to project manager and government management in analyzing and improving business and operational processes. Designed an ULLS-A (E) instruction manual and conducted aviation logistic procedural training sessions for contractor personnel utilizing the system as an automated warehouse inventory program. Create customized reports to be utilized for quarterly inventory completion and for daily data requirements upload to IMMC Web desk, making the Reset and OTR inventories visible to over 25 sites worldwide. Provide manual and automation input into the Standard Army Management Information System (STAMIS) specifically ULLSA-A (E) System for accurate accountability of the Distribution Center inventory consolidation of duplicate warehouse locations, relocation of parts to assigned designations, and issuing/ transferring parts to supporting sites. Initiate corrective actions to resolve discrepancies and provide quality assurance reviews. Create and utilize Microsoft Excel and Access spreadsheets to collect and analyze logistical data. Responsible for ensuring inventory production quality and efficiency levels and implementing corrective action as required for the RESET, G.F.E., and MWO projects for the Aviation Reset Program and integrating aircraft modifications. I performed data entry duties into operational systems and performed inventory control on all activities related to warehouse operation, shipping / receiving. I prepared shipping documents for products scheduled to ship (i.e., Fed Ex, UPS) I am involved in everyday logistics; working with the depots and truckers and others or to find cost effective solutions that positively impacted the operation of the business. I coordinator the transportation of military aircraft equipment to several military sites for servicing. Effectively communicated and coordinated with Service Technicians by developing Bill of Labor reports and dimensional specifications on inventory shipment. I insist the responsibly for shipping, warehousing, and distribution throughout the Aviation Reset Distribution Program and scheduled deliveries and maintained distribution reports and logs. Over see the process of all status inquiry requests between the warehouse and customer service

Solder /Level 2 Technician July 2007 - July 2009

DRS Technologies, Huntsville, AL

Melt and apply solder along adjoining edges of work pieces to solder joints, using soldering iron, gas torch, or electric-ultrasonic equipment.

Melt and apply solder to fill holes, indentations, and seams of fabricated metal products, using soldering equipment.

Coordinated work efforts, resolved operation problems, and resolved automated systems problems resulting in erroneous transaction records.

Served as a liaison for monitoring work load performance and reporting accomplishments, backlogs, and resources requirements.

Solder May 2005 – June 2007

Palco Telecom, Huntsville, AL

Heat soldering iron or work piece to specified temperature for soldering, using gas flame or electric current Dip work pieces into molten solder or place solder strip between seams and heat seam with iron to band items together. Align and clamp work pieces together, using rule, square, or hand tools, or position items in fixtures, jigs, or vise. Apply flux to work piece surfaces in preparation for soldering. Grind, cut, buff, or bend edges of work pieces to be joined to ensure snug fit, using power grinder and hand tools. Melt and separate soldered joints to repair misaligned or damaged assemblies, using soldering equipment. I controlled the operations of equipment and systems.

References: Available upon request

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