Executive Assistant / Office Manager / Sr. Administrative Assistant

Laura C. Piette

**** ***** ****, *********, **** 44004 | Cell: 440-***-****

*****.******@*******.***

Overview

Detail-oriented with excellent time management skills and ability to prioritize and execute multiple tasks; ability to master new knowledge, systems and procedures quickly and effectively; experienced in handling documents and information of a highly confidential nature; demonstrated capacity to provide comprehensive support for executive-level staff including scheduling meetings, coordinating travel, and managing expenses; trained new employees on job responsibilities and best practices; experienced in writing and delivering presentations, as well as creating proposals and presentations.

Experience

6/2010-5/2011 Executive Assistant, MRI Software LLC, Highland Hills, OH

Provided CEO, CFO, General Counsel and VP of Corporate Development with administrative support

Extensive calendar management: scheduled appointments, meetings and travel; maintained calendar, organized meetings, and established agendas for department personnel

Created/distributed agendas for senior leadership meetings and global operations meetings, coordinated and organized schedules/agendas for Board of Directors meetings; aggregated and proofed all BOD meeting presentations, oversaw copying and binding of BOD decks

Communicated with clients and internal personnel to coordinate meetings and build relationships; demonstrated excellent communication skills and articulate speech

Routinely met with and greeted high level clients and other visitors; multi-tasked in a fast-paced environment and worked with diverse personalities, managed shifting priorities on a daily basis

Processed expense reports through Concur

Coordinated travel arrangements with American Express Travel, including hotels and car service for domestic and international clients and prepared itineraries; acted as company administrator for all travel, both domestic and international

Managed several special projects such as implementation of new travel system, negotiated contracts, initiated and maintained vendor relationships with travel, hotel and car companies, as well as relationships with local businesses for catering and other needs

Screened telephone calls and/or visitors and resolved routine and some complex inquiries

Typed and proofread all correspondence, responses, reports and spreadsheets; prepared PowerPoint presentations; maintained itineraries for interviewees

10/2008-6/2010 Jr. Engagement Management Assistant, McKinsey & Company, Chicago, IL

Extensive calendar management: scheduling and rescheduling of appointments, meetings and travel ; Coordinate travel arrangements with American Express Travel, including hotels and car service for domestic and international clients and prepare itineraries

Supported between 12 -16 executives assigned to various engagements

Communicated with clients and internal personnel to coordinate meetings and build relationships

Multi-tasked in a fast-paced environment and work with diverse personalities, managed shifting priorities

Demonstrated exceptional spelling, grammar, punctuation and proofreading skills; proactively edited documents and suggested changes; demonstrated proper formatting of written materials

Excellent communication skills, articulate speaker

1/2008 –8/2008 Administrative Assistant, LStevens & Company, Cleveland, OH

Heavy client/candidate contact; calendar management, scheduling and rescheduling of appointments, meetings and interviews

Typed and drafted documents and correspondence; maintained confidentiality of information

Prepared and submitted weekly temporary payroll; prepared and sent invoices using QuickBooks online

Multi-tasked in a fast-paced environment, worked with diverse personalities, managed shifting priorities

Answered and screened all incoming telephone calls and greeted visitors

Reviewed resumes and qualified candidates; wrote and posted job ads to the internet

Demonstrated exceptional spelling, grammar, punctuation and proofreading skills; proactively edited documents and suggested changes; demonstrated proper formatting of written materials

Excellent communication skills, articulate speaker

12/2007 – 1/2008 Administrative Assistant, Jones Day (contract position w/ LStevens & Co.), Cleveland, OH

Managed calendars and scheduled appointments and meetings

Typed and edited documents and correspondence

Assisted with preparing agendas and materials for meetings

Managed a high volume of internal and external telephone calls for department personnel

Assisted with other duties as needed

9/2007-12/2007 Executive Assistant, STERIS Corporation (contract position w/StaffMatrix), Mentor, OH

Provided Vice President of HR with administrative support; maintained calendar making appointments and establishing agendas and screened phone calls for department personnel

Screened telephone calls and/or visitors and resolved routine and some complex inquiries

Routinely met and greeted high level clients and other visitors

Opened, organized, answered, sorted and routed mail; file organization; ordered office supplies for department; planned and scheduled meetings; set up conference calls through Global Crossing and Live Meeting as needed

Processed all HR department invoicing through Oracle by obtaining approval signatures, created requisitions for purchase orders and tracked payment status Typed and proofread all correspondence, responses, reports and spreadsheets; prepared PowerPoint presentations; processed job requisitions through HRSmart; maintained itineraries for interviewees

Coordinated travel arrangements with Traveline, including hotels and car service for domestic and international clients; prepared itineraries and processed expense reports

Maintained accountability checklist of HR department staff for evacuation purposes

5/1999-3/2007 Progressive Insurance, Mayfield, OH

Human Resources Background Researcher II 3/2003-3/2007

Conducted criminal background searches; supported agent licensing and compliance; interpreted criminal records and determined applicability of convictions to present position

Operated a personal computer and appropriate proprietary software packages

Maintained strict confidentiality of personal information, such as social security numbers and criminal history where applicable

Marketing Assistant, Diversified Business Group 10/2001-3/2003

Supported Sales team and Sales management with travel, luncheons, scheduling and administrative taskes as requested.

Maintained trade association memberships; organized and maintained marketing library, built database for cataloging periodicals, trade magazines, publications and white papers

Arranged all necessary convention/conference activities, including registration, attendee reservations and accommodations, booth shipment/scheduling/handling, materials inclusion, giveaways and prizes

Scheduled meetings; planned and organized domestic and international travel; created itineraries

Prepared quarterly reports and graphs, assisted in the creation and maintenance of sales and marketing reports; prepared materials for trade shows and proposals

Identified opportunities for advertising, directory listings, web buttons, and sponsorships related to conferences; created and maintained a database of past and future convention/conference information, including attendance, expenses, conference evaluation, and strategy

Planned and executed the Year-End Event, the Autumn Clam Bake, and our Summer Picnic

Planned monthly birthday parties and monthly breakfast meetings between the division President and employees; organized community functions and fundraisers

Customer Service Representative 5/1999-10/2001

Received and responded to various levels of customer service inquiries and problems from our current policy holders and agents via the telephone, and independently handled complex problems

Handled high volume of inbound and outbound phone calls with tact and professionalism; quickly and effectively resolved customer challenges

Utilized proprietary software and computerized database for entering customer information, maintained quality control/satisfaction records, continually sought new ways to improve customer service

3/1996 – 5/1999 Office Manager/Marketing Assistant, Phoenix Productions, Rock Creek, OH

Served as first point of contact for executive-level staff; scheduled meetings, coordinated travel and managed correspondence; screened correspondence and telephone calls

Directed day-to-day office operations, providing support to company president and team of contractors, screened telephone calls and/or visitors, resolved routine and complex inquiries

Responsible for a variety of clerical and administrative functions supporting the execution of marketing plans and projects and/or support; supervised services (i.e., mail and messenger service, filing, word processing, fax equipment, telephone service, ordering stationery supplies)

Maintained schedules for key projects, tracked expenditures and budgets, maintained stock of literature, coordinated various public appearances, public relations events, and assisted in customer service functions; created and published documents and monthly newsletter

Managed accounts payable/receivable, oversaw administrative budget, prepared expense reports and credit card/bank reconciliations

Computer Skills

Proficient in Lotus Notes, Microsoft Outlook, Word, PowerPoint, Excel

Familiarity with HR Smart, Oracle E-Business suite (Internet Procurement, Internet Expenses, and HR Query and Reporting) and Concur Expense reporting, working knowledge of QuickBooks and ACT! Database software, as well as AXO travel

Education

Business Management, Lakeland Community College, Kirtland, OH 2003 – 2004

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