Customer Service Medical
Resume:
Bonnie Burke
***** ******* *********, ********, ** 92592
Home: 951-***-**** - Cell: 951-***-**** : *********@*****.***
Certified Medical Insurance specialist. Experienced clerical - collector- administrative support with over thirteen
years of customer service oriented experience. Patient focused and efficient - multitasking and organized.
Working knowledge of hospital collections and billing.
Diploma from Highland High school
Medical Insurance specialist certificate
l Ten key by touch
l Type 65 wpm
l Familiar with Microsoft, Cerner, Firstnet and
internet programs
l Familiar with most work enviroment equipment
i.e (fax machine, copier, calculator)
l Multitasking abilities
l Customer service oriented
l Efficient and effective hard worker
l Quick and eager learner
Patient Service Representative
December 2007 to Current
Palomar Health – Escondido, ca
Answers patient inquiries about billing, procedures, policies and available services.
Acts as a liaison between patients and insurance companies
Facilitates communication between patients and doctors, medical staff and administrative staff.
Collection of E.R copays and deductibles/batches payments
Patient Service Representative
June 2006 to January 2008
Tri City Medical Center – Oceanside, ca
Interacts with patients in person and over the phone
Effectively enter data into patient accounts
Collection of E.R copays/deductibles and batching
Defuse irate situations when needed using good customer service skills
Dispatcher
October 2004 to June 2006
Pechanga Resort and Casino – Temecula, ca
Used a computer-aided dispatch system, receive emergency calls from the public requesting police, fire, medical
or other emergency services
Perform a full range of radio and telephone operational duties, process and prioritize incoming calls
Process emergency requests for service, answer questions and provide information to the employees over the
telephone.
Make entries into automated record files and maintain accurate, up-to-date files and logs.
Kaplan College 2006
Vista, ca, U.S.A
Medical Insurance
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