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Customer Service Medical

Temecula, CA, 92590
August 27, 2012

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Bonnie Burke

***** ******* *********, ********, ** 92592

Home: 951-***-**** - Cell: 951-***-**** :

Certified Medical Insurance specialist. Experienced clerical - collector- administrative support with over thirteen

years of customer service oriented experience. Patient focused and efficient - multitasking and organized.

Working knowledge of hospital collections and billing.

Diploma from Highland High school

Medical Insurance specialist certificate

l Ten key by touch

l Type 65 wpm

l Familiar with Microsoft, Cerner, Firstnet and

internet programs

l Familiar with most work enviroment equipment

i.e (fax machine, copier, calculator)

l Multitasking abilities

l Customer service oriented

l Efficient and effective hard worker

l Quick and eager learner

Patient Service Representative

December 2007 to Current

Palomar Health – Escondido, ca

Answers patient inquiries about billing, procedures, policies and available services.

Acts as a liaison between patients and insurance companies

Facilitates communication between patients and doctors, medical staff and administrative staff.

Collection of E.R copays and deductibles/batches payments

Patient Service Representative

June 2006 to January 2008

Tri City Medical Center – Oceanside, ca

Interacts with patients in person and over the phone

Effectively enter data into patient accounts

Collection of E.R copays/deductibles and batching

Defuse irate situations when needed using good customer service skills


October 2004 to June 2006

Pechanga Resort and Casino – Temecula, ca

Used a computer-aided dispatch system, receive emergency calls from the public requesting police, fire, medical

or other emergency services

Perform a full range of radio and telephone operational duties, process and prioritize incoming calls

Process emergency requests for service, answer questions and provide information to the employees over the


Make entries into automated record files and maintain accurate, up-to-date files and logs.

Kaplan College 2006

Vista, ca, U.S.A

Medical Insurance

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