Professional Resume
Resume:
Adrian Lerma
**** *. ******* *****, *** C***
Tucson, AZ, 85710
******.******@*****.***
Objective
To obtain a management position at any professional environment utilizing my excellent customer service and analytical skills.
Education
Rio Rico High School (Rio Rico, AZ) Cochise College (Nogales, AZ)
High School Diploma General Studies
August 2004- December 2006 January 2007- May 2008
Arizona State University (Mesa, AZ) Pima Community College (Tucson, AZ)
Bachelor of Science Candidate Associates of Arts - Liberal Arts
August 2008 – May 2009 *Graduated May 2011
Business Administration Candidate
Disney University (Orlando, FL) *Expected Graduation date: May 2012
Disney Corporate Communications
*Graduated December 2011
Work Experience
The Walt Disney World Company (Lake Buena Vista, FL)
Frontierland Merchandising Intern May 2011 – December 2011
• Assisted guests in finding their perfect souvenir
• Educated guests about our entertainments throughout the park
• Helped lost children/parents reunite with their families
• Created lifetime memories with magical moments
• Merchantained to sell product and entertain the guests
• Assisted attractions with evacuations or any emergency situations
• Helped monitor attraction photos to company standards
• Personalized each interaction to ensure a unique experience
• Provided assistance in auditing registers at each gift shop
• Ensured a well kept area with fully stocked merchandise
Target (Tucson, AZ)
Trainer for Sales floor associates May 2010 – May 2011
• Educated trainees in how to plan ahead for the day of work
• Demonstrated proper techniques to ensure excellent customer service
• Helped the front end cashiers in eliminating long wait time for checkout
• Recommended certain strategies for maintaining your designated dept clean
• Provided demonstrations in how to properly zone your area
• Educated trainees in structure of stockroom to find product much easlier
• Arranged fixtures, helped set up clearance aisles, and other needed projects
• Ensured a fast, fun, and friendly environment
Linens-n-Things (Mesa, AZ)
Receiving/Houseware Associate July 2008 - December 2009
Unloaded truck shipments
Merchandized shipments for multiple departments
Assisted customers in selecting the perfect item for their particular needs
Arranged and designed merchandise displays
Updated and followed “Plano Grams” diagrams
Provided coverage for multiple departments as needed
Maintained receiving room
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