Customer Service Sales

ANDREW CULKIN

*** **** **** ***** ********@*****.***

Galloway, NJ 08205 609-***-****

PROFESSIONAL EXPERIENCE

Reebok International Atlantic City, NJ

Store Key Holder September 2011 – Present

Assisting store manager by performing daily supervising duties such as opening and closing the store, fund reconciling, coaching sales associates, and providing excellent customer service in order to meet the store’s daily, weekly, and monthly financial goals.

Intense Marketing Concepts Providence, RI

Territory Manager and Team Leader March 2011 – September 2011

- Marketed and represented company’s partner by presenting brand promotions to potential new customers and meeting with customers face-to-face to close sales in a competitive, impulsive and fast-paced environment.

- Led and taught entry-level associates and new employees in developing sales techniques, communication and interpersonal skills, and administrative responsibilities.

- Trained other team leaders who lacked sales consistency by analyzing their customer interactions and methods of overturning customer objections.

- Interviewed potential new employees, developed innovative sales strategies, and reported daily sales results.

Hertz Local Edition Vineland, NJ & North Providence, RI

Manager Associate August 2009 – March 2011

- Marketed company promotions to outside vendors to obtain new clientele and increase sales volume by personally meeting with clients.

- Sold optional services such as additional insurance, fuel, and vehicle upgrades to individual customers.

- Managed day-to-day operations at the branch office, prepared staff payroll, conducted inventory, analyzed and interpreted revenue increase goals, and resolved customer service matters.

Romanelli’s Garden Café Galloway, NJ

Assistant Manager July 2008 – July 2009

- Processed and prepared catering orders, restaurant supply orders and communicated with various restaurant vendors.

- Resolved customer complaints by providing quality customer service and offering alternative solutions.

- Managed and oversaw restaurant operations, answered telephone calls, greeted and seated customers, ran delivery orders, and assisted wait staff.

Office of Congressman Bill Pascrell, 13th District Paterson, NJ

Office Student Intern January 2008 – May 2008

- Gathered current news for Congressman Pascrell to address local issues by forwarding documents to the Congressional office in the District of Columbia.

- Met with residents from the diverse and minority Hispanic population in the district to aid them with information on obtaining citizenship, working licenses, healthcare benefits, and other immigration issues.

William Paterson University Wayne, NJ

Help Desk Technical Assistant August 2006 – May 2008

- Resolved and troubleshot computer hardware and software discrepancies for university faculty, staff, and alumni while utilizing effective communication and interpersonal skills.

- Installed, repaired, and maintained university faculty and staff computers.

EDUCATION

University of Phoenix

Masters in Management September 2012

William Paterson University Wayne, NJ

Bachelor of Arts in Communications, Minor in Professional Sales May 2008

SKILLS

Working knowledge of PC networking, Microsoft Office, Powerpoint, Excel, and Quickbooks accounting software.

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