Manager Customer Service

Sherry Reese Gill

**** ******** ****, *** ******, NM 88012

Home/Cell: 575-***-**** E-mail: *************@*****.***

Expertise

< Career marketing and business communication manager for business,

government, education, technical and healthcare organizations.

< Experienced project director, technical and grant writer, business

proposal developer and researcher.

< Award-winning former journalist, photographer and publications editor.

< Strategic and creative design manager for organizational and external

communication.

Career Experience

Office Manager and Marketer, Johnson Financial Services, Inc., Las Cruces,

NM [July 2009 - Present]

Manage customer services for CPA firm serving 400+ tax, accounting and

wealth management clients.

Apply professional procedures and use paperless processes to organize and

track client accounts to completion.

Collaborate with management to customize and produce strategic marketing to

attract and retain clients in specific target markets.

Customer Service and Sales Associate, Convergys Corp., Las Cruces, NM

[September 2008 - July 2009]

Provided quality sales and technical problem-solving services for AT&T

wireless clients at nationwide service center.

Acquired extensive technical and software expertise to troubleshoot

wireless communication products.

Maintained excellent attendance and teamwork within a sales-oriented and

competitive work environment.

Marketing Director, Carlsbad Medical Center and Pecos Valley Physician

Group [June 2005 - April 2008]

Managed physician/clinic and hospital media relations and community

education in Southeast New Mexico market.

Organized events and marketing collateral for $12M hospital and service

expansions completed in 18 months.

Awarded $5K foundation grant for New Mexico State University-Carlsbad

nursing program equipment.

Marketing Consultant and Student Retention Coordinator, NMSU-C [August 2004

- June 2005]

Consulted with college administrators to establish recruitment strategies

and marketing campaigns.

Managed research, editing and design for annual progress report published

in the daily newspaper.

Coordinated federally funded student retention project, contacting degree-

eligible students or recruiting students for re-enrollment.

Employee Communication Manager and Community Development Consultant,

Westinghouse and Washington Group International, WIPP, Carlsbad, NM [August

1990 - April 2004]

Edited award-winning employee newsletter and wrote science and technology

features for online magazine.

Managed productivity improvement team, creating workforce presentations,

publications and training.

Negotiated $100K public/private municipal service contract for non-profit

downtown revitalization project.

Awarded $100K state construction grant for downtown streetscape

improvements.

Consulted with regional development agency to create Carlsbad industrial

recruitment package.

Education

Master of Arts, Mass Communication and Public Relations, University of

North Carolina at Chapel Hill, 1995

Thesis: Nuclear News: Four New Mexico Newspapers' Use of Information

Subsidies about Radioactive Waste

Community Service

Chaired Carlsbad MainStreet Project Board of Directors; selected top New

Mexico Main Street Project.

Volunteer literacy tutor and resume preparer.

Chaired church financial campaigns, raising $300K annually, in Carlsbad,

NM.

Researched/edited application placing 100-year-old historic building on

National Register of Historic Places.

Led $375K community United Way fundraising campaign; volunteer service for

eight years, Carlsbad, NM.

Contact this candidate