Reggie/Life
Resume:
Reginald McNair
Temple Hills, MD 20748
Home 301-***-****
Cellular 240-***-****
********@*****.***
Resume Addendum
ADMINISTRATIVE SKILLS
Accomplished - Prepared- The value of employee engagement -
Organizational/Management. A connection-weekly inventory reports and
submitted to supervisor. Work with coworkers committed to the mission of the
companies directives. Coordinated and execute directives from corporate to
ensure-work productivity. Helped plan monthly and-great service and profit for
company . Assisted guests in Customer Relations. Created new customer
comment and provided personal service products program, which included a
personal letter from the appropriate department head and increased customer
satisfaction by 45% . Daily guest resolutions to increase customer to return to
company or Initiated revised billing program for paper route for hotel. Revise Loss
manual on-increased on-time payments by 30% communication and Loss
Prevention Standard Operational Procedures at RCPC for over night. Certification and qualification are
lodging certification, CPR, Blood born pathogens, emergencies evacuation and more.
EMPLOYMENT SUMMARY
2007 - 2008 Assistant Manager - FAIRFIELD INN & SUITES by Marriott. Washington DC
To developed, encourage and engage coworker with quality service. Guest
resolution and problem solving. The LLP Yearly and Monthly planning better
quality service. Execute company directives. Meeting planner and personnel aide
to General Manager action plans. Contact information: Johnetta Jordon work:
202-***-**** and cell: 1-240-***-****
ADDITIONAL WORK EXPERIENCE
2002 - 2007 Hotel Manager - Ritz-Carlton. Arlington, Pentagon City
Prepared various operational, proof, and accounting adjustments. Developed new
business through contacts and meetings with professionals, officers, and other
employees of various organizations. Directly involved in business plan
development for implementation of team management concept. Audited and
prepared inventory paperwork and supervised physical counts. Assisted in
organizing work flow, distributed staff assignments, and planned work schedules
to ensure accurate and timely completion of work. Managed 18 supervisors and a
collection staff of 300. Prepared and administered yearly LLP budgets and audits.
Contact information: Mr Babou Saint 703-***-**** or Lovelace Wryter (703)
412-2776
EDUCATIONAL BACKGROUND
1986 Certificate, Criminal Justice - Security Manager. Washington DC
GPA: 3.5. McKinley Tech High School graduated, 1982 Oklahoma State Football
scholarship/graduated no( Major)-criminal justice and NBS law enforcement
academy, graduated, yes in 1986 (Major) Security Management.
CAREER ACHIEVEMENTS
attained
Nominated nine times employee of the quarter, won 3 times and won manager of
the year in 2004 at the Ritz-Carlton hotel. Lean to be a great decision maker and
demonstrated leadership in a emergency situation. Over years of training I have
become some what an expert on guest expectation and customer resolution.
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