Customer Service Administrative Assistant
Resume:
KARRIE L. VERES
Delran, NJ 08075
********@*****.***
SUMMARY:
A highly equipped Administrative Assistant with experience in performing a variety of administrative and staff support duties for a specified department, which require a range of knowledge and skills of organizational procedures and policies; directing and assisting visitors, and resolving administrative problems and inquiries; composing and editing correspondence and reports, and preparing a range of administrative documents. Highly competent with Microsoft Word 97, 98, 00, 2010, Excel, Power Point, Harvard Graphics, Dictaphone, Lotus notes, Outlook, Access, Oracle). Possess the ability to present a positive image through professional oral and written communication. Typing speed: 80 WPM.
EXPERIENCE:
Canon Business Solutions
Oct 2010 - Present
Administrative Assistant - Contracts
• Responsible for Contracts Renewals. Assists in the preparation of contractual provisions and the administration of contract proposals package.
• Handles HP printer contracts for smaller organizations
• Verifies submitted documents for completeness and compliance with compliance policy
• Responsible for retrieval, activation and entry of meter reads, purchase orders and contract renewals.
• Prepares upgrade quotes for Sales Representatives
• Review and validate pricing on new contracts using service price book and reviewing the order for special pricing approvals
• Run RMA reports and creates tickets in the Canon financial upgrade mailbox
• Attaches contracts and troubleshoots contract issues in Oracle database.
• Enters and obtains reports from PageTrac and converts to Excel/Records and runs Macros/Converts to spreadsheets to Ecopy
• Formats multiple reports for easier sorting and filtering by higher level personnel
• Process credits and rebills in order to terminate and issue appropriate credits on existing contracts
• Responds to customer inquiries and to issues that may require troubleshooting
Snelling Personnel / Bracco Diagnostics
February 2010 – October 2010
Administrative Coordinator
• Validation of customer data, membership and pricing transmitted electronically to the third party logistics provider.
• Validation and Correction of sales tracings files received from customers
• Responsible for address change requests from customers, sales reps and Home Office personnel.
• Research and provide data for Customer Management team regarding customer duplication clean up.
• Responsible for handling contacts from sales representatives, wholesalers and direct customers as a backup to the Customer Service and Customer Management team.
• Responsible for sending bid awards to wholesalers.
• Provides administrative (filing, copies, faxes, etc.) and word processing support to colleagues in department.
• Participate on special ad hoc customer research and analysis projects as needed.
Sutherland – XO Communications
Nov 2008 – Feb 2010
Administrative Sales Coordinator
• Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures.
• Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.
• Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.
• Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
• Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Provides information by answering questions and requests.
• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Completes operational requirements by scheduling and assigning administrative projects; expediting work results.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
Regus
Dec 2007 – October 2008
Client Service Representative II
• Served as a primary director of first impressions for all clients, guests and prospects, ensuring that their needs are identified and handled professionally
• Market/perform revenue-generating services such as word processing documents and preparation of spreadsheets and presentations
• Responsible for scheduling conference rooms, catering and equipment rentals utilizing Time Trade, Titan, etc
• Maximize suggestive selling techniques to increase revenue and return business
• Responsible for answering, screening and routing incoming calls in accordance with client prompts
• Assisted in set up of various conference calls and T1 communication lines
• Assisted with office set up, furniture moves and general floor maintenance
McCollister’s Transportation
Sept 2007 to Dec 2007
Customer Service Coordinator
• Preparing quotes and sending them to prospective clients
• Responsible for registering transportation for clients all over the United States
• Answering incoming phone calls and assisting clients with questions regarding the process of McCollister’s Transportation services
• Coordinating and scheduling origin/destination pick up and deliveries
Bristol Myers Squibb
Oct 2005 to Sept 2007
Distribution Specialist/Project Coordinator
• Responsible for all inventory activities for assigned brands, which include receiving, storage, and kit assembly
• Implemented additions, deletions and changes to the rep literature ordering system
• Managed all distribution activities for assigned brands including assemblies
• Oversaw distribution vendor in relation to brand activities
• Ensured compliance with Medical, Legal, Regulatory and Compliance policies and procedures
• Helped manage brand distribution budgets
• Managed Direct to Physician mail programs through direct mail supplier.
• Prepared and presented complex project documents clearly, concisely and effectively to multiple internal clients and external audiences
EDUCATION:
Mc Corristin High School – Diploma 1994
Mercer County College working on AA degree in Business Administration
Computer trained in Microsoft Office, PowerPoint, Excel and Access
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