Manager Software

DONALD POOLE

mobile: 320-***-****

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www.linkedin.com/in/donaldpoole

SENIOR LEADER: TECHNOLOGY OPERATIONS BUSINESSPROCESS GLOBAL

Strategist, change leader, driving force behind technology advances that support corporate objectives.

Create order out of chaos. Not afraid to take and be accountable to a stand when it’s right. Bring a calmness yet a sense of urgency

to potentially explosive situations. Budgets from $100K to $25 Million. Teams from 20 to 180. Global matrixed teams on 4 continents.

A truly collaborative leader. Longevity in the industry with a pulse on the “now”. Translate “techno speak” to plain business language,

communicate up and down the organization. Ground breaking tools and platforms.

CAREER EXPERIENCE & PERFORMANCE HIGHLIGHTS

INDEPENDENT CONSULTANT, St. Cloud, MN 1/2010 - Present

LANDIS+GYR, Zug, Switzerland 5/2008 - 12/2010

World’s leader in energy metering solutions (300 million global electric meters), leading manufacturer of electric meters, company

operations spanning more than 30 countries; serving major utilities on every continent.

SOFTWARE DEVELOPMENT MANAGER: Pequot Lakes, MN

Managed development staff creating leading-edge solutions for electric, gas and water utilities around the globe. Provided industry-

leading .NET based Head End System (HES) and Meter Data Management (MDM) solutions for electric utilities monitoring more than 20

million meters globally.

* 75% improvement in on time delivery of software projects implementing SCRUM Agile process and metrics program.

* Improved system scalability to >1 billion transactions per day.

* Reduced development cost by $1M / year and increased development output using Indian outsource development.

* Saved $600K per year while accelerating output and improving product quality, thru contractor conversion.

* Developed first of its kind Integration Services supporting multiple software applications for networks of electric meters.

UNITEDHEALTH GROUP/ INGENIX, Minnetonka, MN 12/2007 - 5/2008

SENIOR PROGRAM DIRECTOR

Established new competency area (Business Analysis) within the Innovation Lab of Ingenix Consulting; recruited and developed Business

Analyst talent, designed training program and delivery process for the largest HealthCare consulting company in the world.

US BANK / CORPORATE PAYMENT SYSTEMS, Minneapolis, MN 4/2004 - 12/2007

VICE PRESIDENT, COMMON SERVICES DEVELOPMENT (3/2007-12/2007)

Led Common Services; application and data architecture. WebFocus reporting, User Interface design/implementation and extraction,

transformation, loading (ETL) for US Bank’s global commercial credit card business. Developed and enhanced high-volume, high-capacity

customer facing web-based solutions used to self-administer commercial card programs. Managed $6 million annual budget.

VICE PRESIDENT, eACCESS APPLICATIONS (5/2004-3/2007)

Led product management and software development supporting US Bank’s global commercial credit card business. Directed efforts of a

geographically disperse development organization; priorities, requirements and feature/function vs. schedule decisions. Managed a $6

million annual operating budget and 3 year $20 million project budget.

* Won 2006 CIO Magazine Enterprise Value Award for Financial Services.

* Saved $500K per year while increasing output and quality through contractor conversion.

INDEPENDENT CONSULTANT, St. Cloud, MN 4/2003 - 4/2004

BANKERS SYSTEMS, INC. (WOLTERS KLUWER), St. Cloud, MN 8/1994 - 4/2003

DIRECTOR, SOFTWARE DEVELOPMENT (9/1997 - 4/2003)

MANAGER, SOFTWARE DEVELOPMENT (8/1994 - 9/1997)

Directed operations of commercial software division with staff up to 180. Managed $9-14M annual division budget; project budgets up to

$25M. Managed all aspects of software division: development, implementation, support, pre/post sales, infrastructure,

Developed components forming a reusable ‘knowledge base’ of legal expertise used in all BSI software products. Managed team including:

attorneys, consultants, software engineers and business analysts. This development resulted in a software patent.

* $12M new revenue (first 24 months), web-based Account Opening documentation software – 1,200 customers.

* $55M new revenue (first 36 months) Loan Documentation software - 3,500 customers.

* 80% improvement in on time delivery and post launch defects through SEI-CMM process improvement program.

* Invented patented software process, Apparatus and Method for Dynamically Creating a Document (U.S. Patent No. 6,006,242). Formed the

basis of BSI software products for 10 years.

Previous Experience:

MANAGER: DATA WAREHOUSE/MARKETING SYSTEMS (1980-1994) – FINGERHUT COMPANIES

EDUCATION & PROFESSIONAL DEVELOPMENT

St. Cloud State University, St. Cloud, MN

BACHELOR OF ARTS, summa cum laude

Majors: Business Administration, Computer Science and Psychology

MBA (majority completed)

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