Customer Service Sales
Resume:
Angela J Way
Key Largo, FL 33037
Phone:561-***-****
Email: *********@*****.***
MANAGEMENT PROFESSIONAL
Results-oriented management professional with over 15 years of increasingly responsible experience improving processes, optimizing productivity and driving revenue growth for multimillion dollar operations. Strengths in strategic planning and execution. Committed to the highest level of customer service. Demonstrated strengths in people development, accountability and team building.
KEY SKILLS
Consumer Products Sales
Negotiating Skills
Sales Management
DSD Logistics
Sales Forecasting
WMS/SAP/CAD Map Point/Road net/Data Trac
Office/Windows Lotus Notes
EMPLOYMENT HISTORY
Sand Dollar Distributors-Florida Keys, 2011 to 2012
Account Executive: Responsible for pre-selling beverages and snacks to existing accounts and securing new business. Monitored inventory levels to meet par levels per customer request. Kept customers a braised on the latest trends and pricing in the beverage industry. Built a strong customer rapport within each channel of business. Executed Planograms and Pricing levels within each On Premise and Off Premise account.
Key Accomplishments:
Generated new business in On Premise and Off Premise Accounts. (Increased Key West Area by +49 New
Accounts).
Increased portfolio sales in existing account.
ImageFIRST Healthcare Laundry Specialist- Miami, Florida, 2010 to 2011
Service Manager: Responsible for leading a team of Customer Route Representatives within Miami-Dade County. Directly responsible for increasing revenues, controlling operating expenses and executing safety policies. Monitored and reviewed DOT files and log books for accuracy. Held accountable reviewing and executing contractual agreements within each account.
Key Accomplishments:
Increased driver metrics rankings within the rewards program from last place to 2nd place.
Completed route consolidation with first 6 months that decreased overall operating expense.
Implemented a new driver check in process.
Coca Cola Enterprises- South Florida, 2005 to 2010
District Sales Manager: Directly responsible for maximizing market share in accounts from Miami to the Florida Keys. Held accountable for more than 3 million cases per year and more than $10 million in gross profit per year. Responsible for coaching and developing the skills of Account Managers and Business Development Managers. Negotiated long term local agreements and customer marketing agreements (CMAs). Accountable for achieving OPEX, labor, and sales budgets.
Key Accomplishments:
Decreased employee turnover rate in the Florida Keys.
Miami/Keys District had the highest percentage of increase in gross profit and volume in the South Florida Market Unit. 32% increase in GP and 18% increase in sales volume.
Reduced non-productive direct store deliveries from an average of 8 per day to 1 per day.
Teamed up with a project management team to implement Operations Excellence
Corporate Express- Miami, Florida, 2004 to 2005
Division Transportation Manager: Managed the administration, customer service and fleet for transporting office product throughout North America and the Caribbean. Controlled a budget of more than $12 million per year. Developed and implemented local SOPs, 5S practices and ISO standardizations for the transportation department. Trained, coached and supervised 4 management personnel and 2 administrative personnel for 2 locations in South Florida with an employee base of 55 and independent contractor base of 20. Reviewed operational reports for trends and opportunities. Negotiated all contracts with 3rd party carriers and fleet vendors.
Key Accomplishments:
Revitalized an under performing department, turning it into a top ten performer in service metrics.
Improved KPI of on-time delivery to 98.7% through careful monitoring of daily route volumes.
Decreased overall monthly expenses by $11,000 through re-structuring 3rd party carriers and company routes.
Managed the conversion of manual routing and invoicing to Road net routing and EDI.
EDUCATION AND PROFESSIONAL DEVELOPMENT
1996-BS- Major: Business Management- Minor: Computer Information Systems, Charleston Southern University
Six Sigma Green Belt Certification, Team/Quality ISO Certification, Business Code of Ethics, Dealing with Conflict Management, Professional Selling Techniques, Negotiating Skills (NOVA), Leadership and People Development Orientation, Essentials of Financial Management, Talent Acquisition-360 Degree Evaluations, DOT Certification, Forklift Certification
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