Allison_Faussete_AA_Resume

WORK EXPERIENCE:

MICROSOFT CORPORATION, Portland, Oregon

July 2004-present

Group Business Administrator, Live Meeting Event Operations

• Calendar Management for Sr. Event Services Management

• Manage all conferences within the office

• Plan and execute team events and meetings

• Capital equipment ordering and tracking

• Process New Hire documentation, including Headtrax and OIAB/Redmond orientation scheduling, phone and office set correlation directly with the new hire and I-9 teams in Redmond

• Training and morale planning

• Asset analysis and maintenance within the Event Operations team

• Monitoring budget and tracking expenses for the entire office location

• Maintain multiple team Sharepoint portal web sites. Create and re-design current sites to meet additional changes within the organization

• Maintain and manage multiple software as a service reporting structures including Event marketing types, revenue and financial gain/loss, Customer Satisfaction both to internal and external customers, contract renewals, Event reporting for customers as a service and others

• Create and maintain service contracts with all vendors for location specific services

• Building liaison for leasing agent, security, and operational staff.

MICROSOFT CORPORATION (KELLY SERVICES), Portland, Oregon

October 2004-July 2005

General Manager Coordinator

• Calendar Management for Security GM, US National Technology, and US Architecture Evangelist Team Director’s

• Provide high level sales support to three technology divisions; approximately 57 employees

• Plan and execute team events and meetings

• Capital equipment ordering and tracking

• Process New Hire documentation, including Headtrax and OIAB/Redmond orientation scheduling, phone and office set correlation with the DOM (District Office Manager) For US Dist. Offices Itineraries, and travel accommodations, training and conference planning

• Asset analysis and maintenance within the National Technology Organization

• Customer reporting for quota tracking for US National Technology Team

• Monitoring budget and tracking expenses for the US National Technology organization

• Maintain team Sharepoint portal web sites. Create and re-design current sites to meet additional changes within the US Technology organization

• Reporting and data entry for Technology team time tracking

• Provided marketing assistance within the Conference center with Group Admin for the PacWest Sales office

NIKE CORP. (ADECCO TEMPORARY SERVICES), Beaverton, Oregon

December 2002- April 2003

Human Resources Data Entry and File Clerk

• Compiling new employee files including confidential information

• Assisting with the Paper to Electronic file transformation

• Data Entry of all New Hire information using People Trek/Soft software

• Managing the Data Entry Email and HR4M change requests

• Meeting Payroll deadlines for all entries, including personal changes/Direct Deposits/Employment Changes/New or Re-Hires

• Documentation review for accuracy and submit change or addendum requests to comply with Federal guidelines.

Accounts Payable/Data Entry Clerk:

• Invoice Entry

• Receiving detail

• Problem solving accounting issues

• Data base and Shipping research

• Reporting Pricing and inventory maintenance

APA EMPLOYMENT, Portland, Oregon

May 2002-October 2002

Sr. Administrative Assistant, Receptionist, AP/AR Clerk

• Assistant to the CFO/Treasurer also assist when needed with other departments including Sales and HR

• Assist in all AP/AR Clerk Duties, Filing, and data entry

• Travel/Conference planning including Calendar maintenance

• Handle reporting of high security information

DIRECTV BROADBAND, Beaverton, Oregon,

October 2001-April 2002

Order Management

• Communication with Local Exchange Carriers regarding contract maintenance

• Liaison for DirecTV Tier 3 support engineering /NOC engineering and the Local Exchange Carriers to ensure all aspects of the contracts stipulations are being met

• Contract revision and review meetings

• Expedite the provisioning of orders for DSL service

• Attention to detail and documentation of many different databases necessary to ensure productivity and accuracy

• Supervise a team of 15 members and create reports for team production, handle escalations from other departments to assist in proper provisioning aspects for orders

• Create the training material through testing and troubleshooting issues

• Write and instruct the Order Management Team on the contractual guidelines and processes necessary to meet contractual requirements

STREAM INTERNATIONAL Beaverton, Oregon,

November 2000- October 2001

Technical Support Tier II

• Customer service support in trouble shooting broadband ISP services in 2nd Level of support (Tier2)

• Running multiple computer testing tools and database run programs

• Trouble shooting all aspects of computer support from Networking to OS registry issues

• High attention to detail

LIVEBRIDGE INC. (PREVIOUSLY TELEMARK INC.) Portland, Oregon,

April 1997- November 2000

Operations Supervisor/CMS manager

• Supervise and Administrate productivity of 35-40 Team members

• Quality performance/revision and Reports analysis

• Corrective action reports

• Implementation of new guideline training and New Hire Orientation regarding federal and proprietary customer contracts

• Quality Control Trainer

• Client/Account Executive liaison for Operational staff and requirements

• Monitor CMS call systems

• Report on Call stats (Idle, answer, call duration, call que times, Trunk issues)

• Overflow/Routing management

Director of Operations Administrative Assistant

• Travel and conference planning, Calendar planning

• Budget records and invoicing

• Communicate business memorandum on behalf of Director

• Assist Human Resources

Corporate Receptionist & Assistant for V.P. Sales & Marketing Office

• Responsible for reporting of Quarterly Quality Assurance Review for Board of Directors

• Marketing and Strategic Planning Associate

• Assist with creation of marketing strategies and distribution

• Purchasing agent for West coast facilities and Facility contracting services

• Back-up to Executive Administrative Assistant to CEO when needed

Digital Recoding System Analyst/Quality Assurance Advocate

• Listen to all calls to ensure accuracy and enforce Federal/State mandated legal guidelines for Telemarketing.

• Corrective action documentation and Quality Control meetings

• Client conferencing, expectation procedure reporting, marketing for quality, and sales initiatives

• Updating records for new Federal guideline changes

• Training employees on new procedures and or functions

• Preparing materials for client/employee focus groups and training sessions

SPECIAL SKILLS

PeopleSoft, Headtrax, SAP (experience with proprietary version), Microsoft Office Systems including Server 2003 and Office 2003, Remedy, E-assist, FrontPage, CMS, Publisher, Adobe, One Note, Live Meeting, MS Project, Sharepoint Portal, Calypso, Sage

EDUCATION:

Portland Community College-General Studies-4.0 GPA

University of Phoenix/Axia College online-Full Time Student of AS in IT/Visual Media-3.66 GPA-Currently attending

REFERENCES: Available upon request

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