Customer Service Quality Control
Resume:
Nina Kandah
**** ********** ****. 904-***-****
Jacksonville, FL *********@*****.***
Detail oriented individual with excellent problem-solving skills, quick learner, able to hit the ground running with dynamic personality, and works well under pressure. Currently relocated back to FL from Boston as Clinical Research Coordinator.
EDUCATION UNIVERSITY OF CENTRAL FLORIDA, Orlando, FL Jan 2008- Aug 2011 Degree: Bachelor of Science
Major: Biology
Minor: Psychology
FLORIDA STATE COLLEGE AT JACKSONVILLE, FL Aug 2005- Dec 2007
Degree: Associates in Arts
CERTIFICATIONS CERTIFIED PHELBOTOMY TECHNICIAN Sept 30, 2011
Orlando Academy of Health Professions
WORK CLINICAL RESEARCH COORDINATOR, Multiple Myeloma Jan 2012- May 2012
HISTORY Dana-Farber Cancer Institute
Boston, MA
• Hematology Oncology Experience:
o Worked in the Multiple Myeloma clinical research group, supporting the research team in the overall conduct of clinical trials using Good Clinical Practice under the auspices of the Principal Investigator.
o Coordinated and managed Phase I and Phase II clinical trials, including communication with Sponsors and regulatory authorities.
o Responsible for the primary data collection and management of patient clinical information as it pertains to participation in clinical trials.
o Collected medical data from paper and electronic sources.
o Ensured timely collection of protocol related samples including shipment to outside entities as required.
o Contact with patients distributing protocol schedules, Quality of Life Surveys, study related questionnaires and subject diaries.
o Participated in Quality Control and Quality Improvement initiatives.
o Submitted protocol related documentation to local IRB.
o Maintained data entry onto Electronic Data Capture programs including Inform, Oracle and Rave.
NINA KANDAH RESUME P. 2
EYE-WEAR SPECIALIST, Vision Works
Winter Park, FL Jan 2008-Nov 2009
Jacksonville, FL May 2007-Dec 2007
• Clinical Experience:
o Managed patient in-take and processing of patients pre and post eye exam.
o Performed color blind and keratometer tests
o Assessed patient visual acuity and glaucoma in preparation for eye exams.
o Assessed lens prescription from lensometer.
o Responsible for data collection of pre-exam assessments in preparation for optometrist visit.
o Educated patients on application and care of contact lens (required minimal optometrist oversight).
o Assisted patients in selection of appropriate eye wear.
• Office Management Experience:
o Managed patient check-out to ensure appropriate dispensation of prescribed eye-wear.
o Interacted with patients and colleagues with hospitable and energetic attitudes.
o Managed scheduling of patients for busy practice.
o Direct contact with manufactures to ensure adequate office inventory of all eye-wear and optometry supplies.
o Educated patients regarding monthly promotions and specials to ensure optimum eye-wear experience.
o Maintained patient confidentiality pursuant to HIPPA standards.
ADDITIONAL FOOD SERVER, Seafood Express & More May 2001-April 2007
WORK HISTORY
• Complied with health codes and regulations when preparing, delivering and removing customer food orders.
• Ensured high quality food preparation in effort to provide highest level of customer service.
• Presented menu and daily specials to customers with energetic personality.
• Conducted quality check of all food orders to ensure meal was prepared to customer specifications.
• Interfaced with kitchen staff when food orders were incorrectly prepared.
• Organized catering projects and special orders.
INTERNSHIP Dr. Reem Wlaschin O.D., Clifton Park, NY 2008
Private Practice
AWARDS Vision Works: Outstanding Service certificate 2007, 2008 and 2009
ORGANIZATIONS Pre-Optometry Club 2008- 2011
University of Central Florida
LANGUAGES Fluent in English and Arabic
REFERENCES References Available Upon Request
Contact this candidate