Customer Service Medical

Angelica Jimenez

**** **. *******, ** ****, TX **904

Cellular: 915-***-****

Email: ********@*****.***

OBJECTIVE To establish a career in the Medical Field with the opportunity to use my professional skills and enhance my knowledge in a steady environment for

growth and advancement.

SKILLS Front Office: Attained skill and knowledge in appointment scheduling, ICD-9 and CPT-4 coding, bilingual (English and Spanish), type 30-45wpm, insurance processing, prior authorizations, billing/ collections, complete vital signs, venipuncture, injections, urinalysis, laboratory testing on capillary rapid test: mono and strep, patient care, documentations, specimen collection, diagnostic procedures, Therapeutic treatments, evaluation of skin lesions, identification of surgical instruments, patient education on self test exam on Male/Female reproductive System, bandages and dressing, Hematology and Immunology Testing, EKG and ECG, Medical Terminology, CPR Certified, Pharmacology.

EDUCATION Kaplan College-El Paso, TX 10/2010 to 07/2011

Medical Assistant-Diploma

Career Centers of Texas-El Paso, TX 06/2000

Medical Office Specialist-Diploma

Bel -Air High School-El Paso, TX 08/1994 to 05/1998

High School Diploma

WORK EXPERIENCE United Medical Walk-in Clinic 08/2011 to 02/2012

Medical Assistant

Vital signs, answer phones, prior authorizations, drawing blood, scanning of documents, glucose tests, use electronic medical records system, urinalysis, EKG’s, referrals, re-schedule appointments, contact patients to schedule appointments based of lab results, pregnancy tests, flu tests, assist with pap smears, prepare specimens to be sent to labs, inventory of medical supplies.

Alorica, El Paso, TX 06/2009 to 08/2011

Customer Service Representative

Providing AT&T customers with international & international long distance plans while traveling out of the United States.

ACS, El Paso, TX 02/2006 to 03/2009

Advance Technical Support Specialist

Assisted Sprint customers with technical issues regarding there PDA phones and

Air-cards.

Providian Financial, El Paso, TX 02/2003 to 11/2005

Credit Specialist

Collections/Payment arrangements and customer service.

Major Medical Supply, El Paso, TX 10/2001 to 10/2002

Travel arrangements, data entry, ICD-9 and CPT Coding, scheduling appointments, and patient relations.

REFERENCES Available Upon Request

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