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Implementation Manager

Location:
United States
Posted:
September 09, 2008

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Resume:

Work Experience

Product Specialist / Sr. Project Manager

*/**** - ******* ******* *******, New York, NY

 Responsible for the daily operations of a Start up business within the Company

 Manage the Client relationships for projects which our sales team won, and assist as needed with presentations, pitches and closing deals

 Created the pricing structures, training procedures, Sales pitch, marketing materials and hiring criteria for the department

 Day to day client contact and production responsibilities for DataRooms

 Business analysis along with prioritizing enhancements and communication with our DataRoom partner

 Provided clients with guidance for data collection, DataRoom creation, organization and build out.

 Ran live and web based Client Demos and Manager Trainings

Sr. Project Manager

1/2005 - 5/2006 IntraLinks, Inc., New York, NY

 Manager (Team of 8 Project Managers)

 play key role as mentor/coach, and helped to develop training and refresher programs for the group

 provide guidance, set goals, monitor work load and performance

 provide bi-weekly one on one training sessions

 first level of support for the team with regards to process and procedures as well as problem solving

 responsible for maintaining team morale

Administrative Role and Responsibilities

 monitor schedules for all project managers including time off and vacation coverage

 set account and territory coverage on a quarterly basis to ensure proper balance as well as sales and client satisfaction

 help to establish and evaluate individual's "critical success factors"

 review client surveys and provide team with results, feedback, and improvement plans

 participate in end of year review process (helping to write and deliver performance reviews)

 advise on bonus review and awards

 conduct individual project reviews and project manager meetings on a bi-weekly basis

 interview all project management candidates and advise on selections

Sales Relations

 responsible for the continued improvement of the sales relationship with the project management team

 first point of escalation for the sales team with regards to project issues as well as individual project manager's' performance issues

 meet monthly with sales managers and senior sales team to discuss and improve processes and communication

 assisted in the training of a sales partner in South America on the production end of our business including process and procedures

Vendor Relations

 assisted in the evaluation and negotiation of vendor contracts

 manage day to day relationship and service level of scanning partnerships

 created a scoring system which allows our project management team to evaluate and provide feedback to vendors in order to improve process

 conduct monthly and quarterly meetings with vendor management team to review performance (was able to help improve vendor productivity by 20% over the last year)

 Responsible for helping to develop several vendor relationships in South America including contract agreements as well as establishing process and procedures

 Work closely with the sales team to maintain client relationships, also assist as needed with presentations, pitches and closing deals

 Responsible for the maintenance and continued improvement of several key accounts as well as 90% of the high profile projects (internally referred to as large and complex deals), all of which were completed to client satisfaction

 Successfully completed 168 projects in my first year, all requiring management of clients, vendors, and internal resources to be successfully completed

 Participated in the evaluation, maintenance, and improvement of vendor relations and service (vendor productivity increased by 15%)

Project Manager

1/2004 - 1/2005 IntraLinks, Inc., New York, NY

 Work closely with the sales team to maintain client relationships, also assist as needed with presentations, pitches and closing deals

 Responsible for the maintenance and continued improvement of several key accounts as well as 90% of the high profile projects (internally referred to as large and complex deals), all of which were completed to client satisfaction

 Successfully completed 168 projects in my first year, all requiring management of clients, vendors, and internal resources to be successfully completed

 Assisted with the interview process, hiring, training and development of subsequent project managers

 Participated in the evaluation, maintenance, and improvement of vendor relations and service (vendor productivity increased by 15%)

Supervisor - Applications Specialists

7/1999 - 4/2003 Bowne & Co., New York, NY

 Supervise daily operations for team of 3 applications specialists

 Perform Business Analysis for current applications and report feedback from clients

 Coordinate development and implementation of internal applications training classes and training materials

 Coordinate training and travel schedules as well as weekly shift rotations

 Responsible for internal and external communication of application updates

 Maintain user guides and facilitation manuals

 Track enhancement requests as well as user issues

 Work with technical services department on enhancements and testing of applications as well as implementation of new programs

Implementation Coordinator

6/1998 - 7/1999 Bowne & Co. - Operations, New York, NY

 Acted as business analyst helping to evaluate, develop, and implement internal applications as well as train personnel

 Assisted with the testing of the databases as well as program functionality and speed

 Actively involved with the training at sites within the US and overseas

 Involved with the creation, maintenance, and staffing of a call center

 Responsible for coordinating group's training and travel schedules

 Attended and presented at weekly status report meetings

 Responsible for internal and external communication of application roll-out updates

 Assisted with the production, distribution and maintenance of the training manuals

Customer Service Representative

1/1996 - 6/1998 Bowne of London, London, England

 In addition to the customer service responsibilities at office in New York from 1994-1996:

 Responsible for coordination of typesetting, printing and distribution of financial documents on various International projects out of affiliates in Portugal, Spain, Holland, France, Germany, Italy, Hong Kong and Singapore

 Responsible for management and successful completion of a high profile project out of an affiliate in Portugal

 Coordinated the establishment of more stable work shifts at London office; including staffing of each shift, rotation schedules, overtime shifts, and overtime pay

 Performed manager duties for Paris office on various occasions

Customer Service Representative

6/1994 - 1/1996 Bowne of New York, New York, NY

 Implement all necessary paperwork, documentation and quality control procedures required to process live jobs

 Interact with clients to facilitate development of all financial documents

 Handle in-house filing and printing sessions

 Coordinate job specifications with other Company offices, affiliates and outside vendors

 Responsible for routing of shipments of financial materials

 Process filing packages to be filed with the appropriate regulatory commissions or stock exchanges

 Worked overseas (Portugal and England) responsible for coordinating the typesetting, printing, and distribution of Documents for an International Privatization

 Responsible, on various occasions, for translation of documents and communication with International clients and affiliates

Activities director/supervisor

11/1992 - 12/1994 St. Anthony’s Youth Center, New York, NY

 Developed and scheduled athletic leagues, games, and other events

 Organized teams and coaching staffs

 Interacted with and counseled the youth

 Coached Basketball teams for various age groups - (7-9, 10-13, and 18-22)

 Responsible for first level maintenance of facility as well as security

Counselor/supervisor

6/1993 - 8/1994 St. Charles Borromeo Summer Program, Harlem, NY

 Summer Program from June - August each year

 Supervisor for 30 youth and 2 group leaders

 Taught classes in absence of teachers

 Interacted with and counseled youth

 Developed activity and lunch schedules

 Coordinated field trips

 Responsible for opening and closing center and maintaining security on a daily basis

Education

9/1990 - 5/1994 Fordham University, Bronx, New York

 Bachelor's Degree

 Bachelor of ScienceMajor: International Business/Marketing

 Minor: Spanish

Skills

Excel Powerpoint



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