Administrative Assistant Customer Service

KAREN R. LAYNE

*** ****** **** ***** | ALLEN, TX 75002

Tel 214-***-**** Email aijba9@r.postjobfree.com

SKILLS

* Microsoft Office Word, Excel, PowerPoint, Outlook

* Answer telephones, screen and direct calls.

* Maintain calendars and conference room schedules.

* Schedule and organize meetings, conference calls and training.

* Coordinate travel arrangements (air, hotel, rental car, etc.)

* Process expense reports.

* Place orders for office supplies, catering, flowers, etc.

* Maintain organizational charts.

* Uphold and reinforce policies and procedures.

* Maintain filing system and process files for long term storage.

* Prepare letters, memos, spreadsheets, charts, graphs and presentations.

EXPERIENCE

Estimate Coordinator/Administrative Assistant

Tracy Locke / N-GEN Studios

January 2008–December 2011

- Process estimates and billing requiring verification of all work done and extensive coordination with managers and staff.

- Maintain detailed, reconciled records for all billing.

- Provide administrative support to one director, three managers and a staff of up to thirty production artists and support personnel.

Administrative Assistant

Tracy Locke / N-GEN Studios

August 2006–December 2007

- Provide coverage of front desk to assist visitors and telephone callers.

- Support Customer Service Representatives with estimating and billing.

- Provide administrative support to one director, three managers and a staff of up to thirty production artists and support personnel.

* Note: August 2006 – August 2009 supported off-site General Manager as required both when he was on-site and when his regular administrative assistant was unavailable for extended periods of time.

Administrative Assistant

Tracy Locke / Studio Services

January 2004–July 2006

- Provide extensive support to director/partner including calendar management, telephone support, event planning, expense report management and special projects heavily involving the use of Excel and PowerPoint.

- Assist customer service with data entry of estimates and billing when available.

- Provide administrative support to one director/partner, four managers and a staff of up to twenty five production artists and support personnel.

Administrative Assistant

Tracy Locke / Project Management

February 2002 – December 2003

- Maintained multiple, extensive spreadsheets for job tracking to include compiling data, submitting for review and submission of report to clients.

- Provide support to director including calendar management, telephone support, event planning, and expense report submission.

- Provide administrative support to one director, three project management supervisors and a staff of up to fifteen project managers.

Administrative Assistant

Panda Energy

July 2001-January 2002

- Heavy travel management for the Power Sales department to include coordinating air travel, rental vehicles, hotel accommodations and associated expense reporting.

- Established a filing system for Power Sales department.

- Provide administrative support to two directors and nine managers in the Power Sales, Transmission and Market Analysis sections.

Supply Administration

U.S. Marine Corps

August 1981 – June 2001

- As a U.S. veteran I performed various jobs throughout the Marine Corps in the Supply Administration field that dealt mainly with administrative and financial management support.

EDUCATION

Sunnyside High School – Sunnyside, WA | High School Diploma, 1981

Copper Mountain College – Joshua Tree, CA | 1998 - 2000

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