Lane, SC ***** Phone: 757-***-****
Email: **********@*****.***
Donnika D. Graham
Objective To obtain a challenging position utilizing my excellent customer service and technical skills.
Qualifications Working knowledge of Microsoft Office (Windows 95, 98, Me, NT, 2000, and Windows XP). Knowledge of Lotus 1-2-3, experience with IBM compatible and Macintosh computers. Trained in modifying dBase IV programs. Experience with quality control of inventory and Certificate – How to Organize and Maintain Files and Records. Devoted to accuracy and timely completion of assigned tasks. Self-motivated and able to work in an unsupervised environment.
Experience 2003-Present Chick-fil-A Virginia Beach, VA
Asst. Manager/Unit Trainer Cord
• Supervise and Manager over forty (40) employees
• Responsible for training all new hires
• Attend Meeting for Company for Training Programs
• Responsible for billing and bank deposits for the store
• Responsible for starting and organizing Mentoring Program for the store
• Assure quality Customer Service and Customer Care
• Assist all Management in assuring Professionalism with Appearance and Attitude
• Motivate all associate to want more and become more
2001–2003 Cato Georgetown, SC
Store Manager
• Supervise six (6) or more people in maintaining customer service.
• Make bank deposits daily.
• Responsible for payroll for company.
• Maintain inventory and responsible for cycle counts.
• Maintain Visuals for floor layouts and plan to blueprint.
• Concentration on customers first for a million dollar store.
2001–2002 Client Logic Lake City, SC
Technical Support Agent
• Assisted BellSouth customers with ADSL modem problems.
• Provided quality customer service.
2000–2002 Movie Gallery Kingstree, SC
Asst. Manager/ Senior CSA
• Supervised associates during shifts.
• Made bank deposits daily.
• Performed payroll duties for company.