Customer Service Sales

Jacqueline Burge

Customer Service

**** **** **** ****** - *********, IA 52806

******.*********@*****.*** - 563-***-****

• To work in an organization that will enable me to utilize my skills and experiences.

Work Experience

Customer Service Representative

John Deere (Volt) - Davenport, IA

April 2012 to July 2012

Enter data, track and trace parts shipments for dealers in the U.S and Canada, Communicate with dealers and carriers via e-mail and telephone

Be a valued contributor to the success of the Customer Support Services team.

Work with dealers in regards to lost/damaged freight, late/wrong deliveries; locating and tracking the freight and communicating this to the customer. While using multiple screens/clients software.

Filing, copying, faxing, mailing, compiling administrative documents as needed.

Retail Sales Consultant

Ross Clothing - Denver, CO

October 2011 to January 2012

Greet customers and ascertain what each customer wants or needs. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Computer sales prices, total purchases and receive and process cash or credit payment. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Answer questions regarding the store and its merchandise. Ticket, arrange and display merchandise to promote sales. Exchange merchandise for customers and accept returns. Bag or package purchases, and wrap gifts.

Apac Customer Service

At&t - Davenport, IA

May 2011 to September 2011

Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions when appropriate with the objective of retaining cliental. Handle business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. Required to maintain a sale quota of 11%. Broad working knowledge of AT&T practices and operations. Consistent proficiency in all skill sets utilized within the Host Call Center.

CSR

Apac Customer Service - Davenport, IA

January 2010 to May 2011

• Answer incoming calls from prospective customers to explain services and products offered. Becoming proficient with clients programs and develops product knowledge. Record and verify names, addresses, purchases and reactions of prospective customers. Enter orders into computer. Maintain professional attire that adheres to APAC standards. Follow company policies and procedures.

• Promoted within in company to escalations department; Responsible for reviewing through accounts, as well as viewing through billing issues and solving issues customers are having with the company.

Cashier

McDonalds - Davenport, IA

February 2007 to August 2007

• Greet customers using Point of Sale (POS) system, take customers order in either drive-thru or at front counter. Collect payment and give back change as needed. Repeat customer order for accuracy, assemble customers order, hand order to customer, thank customer. Communication skills in production area, attending to special requests by customers. Cleaning general dining area. Re-stock condiments and dry products (cups, napkins, utensils) for customer and store use.

Hostess

Lone Star Steakhouse Saloon - Davenport, IA

March 2006 to October 2006

• Take telephone reservations, greet customers, take their coats and other accessories to the coat check, Seat guests while being aware of server sections and guest to server ratios in order to ensure a smooth and enjoyable dining experience for guests. Answer questions that the customers have thorough product knowledge. To support food and beverage team and complete team duties as assigned for dining reservations, cashier & cash reconciliation duties.

Education

University Of Dubuque - Dubuque, IA

2000

Diploma

Davenport Central High School - Davenport, IA

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Skills

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Additional Information

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SKILLS

• Experience with Microsoft: word, PowerPoint, and Excel (data entry). Trouble-shooting with first call resolution, and communication skills.

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