Claudette Bergeron

***A Susan St Phone 613-***-****

Prescott, On K0E 1T0 email:

aibkig@r.postjobfree.com

Highlights of Qualifications

Over 15 years’ experience providing clerical and client support

HR experience; organized training sessions and created training manuals for employees

Excellent oral, written, and electronic communication skills; trained Customer Service Representative

Superior organizational skills while taking on multiple activities simultaneously

Working knowledge of Microsoft Office applications; Excel, Word, Outlook, etc.

Ability to maintain productivity while working independently

Fluent in both English and French

Relevant Skills

Office

-Performed data entry in various work environments; restaurant, call center, fire Restoration Company,

etc.

-Responsible for entering sensitive, confidential data from government software

-Dispatch experience; paid keen attention to detail, familiarity with local routes, and timely service in

order to always maintain customer satisfaction

-Excellent keyboarding and computer skills; can quickly navigate web pages and toggle between screens

-Accounting experience; accounts payable and receivable, bank deposits and purchase orders

Customer Service

-Innate relationship buildings qualities; understand the importance of maintaining good customer relations

-Excellent phone mannerisms

-Diplomatically handled disgruntled customers and diffused high stress situations

-Handled sales calls for a catalogue business; increased sales annually

-Trustworthy professional; worked discreetly with the police regarding stolen vehicles

Supervisory

-Performed general management duties when superintendent was not available

-Responsible for ensuring repairs were done on rental units in a timely, cost effective manner

-Hired cleaning staff for the buildings

-Completed all tasks regarding rented apartments; collecting rent, determining if repairs were needed, etc.

Employment History

Customer Service Representative Cara Communication, Scarborough 2008

Data Entry Operator Revenue Canada, Ottawa 1997

Administrative Assistant National Research Council, Ottawa 1997

Customer Service Representative Sears Canada, Ottawa 1990-1993

Clerical Assistant/Dispatcher Ottawa Towing Services, Ottawa 1984-1987

Education and Training

Keypunch Operator Certificate Karen Hall Careers Embrun, ON

Accounting/Computer Course Embrun Adult Education Russell, ON

O.S.S.D. Embrun High School Embrun, ON

ICS (Independent Course Studies)

Medical Transcription Home Prescott, ON

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