Customer Service Technician
Resume:
Michael Smith
Richmond, Va *****
*.*********@*****.***
Profile
Experienced in administrative duties; Customer service, critical thinking skills when concerning to renal
care patients.
OBJECTIVE
Customer service management where my experience can be utilized to improve customer satisfaction.
Experience
Patient care technician, Davita Inc. Richmond, VA 2009-2010
Committed to providing quality care for our patients.
Monitor each patient before, during and after dialysis treatment.
Clean and sterilize dialyzers to ensure a hygienic and safe dialysis.
Accessioning of lab specimen upon doctors request from a specific patient.
Transporter, Retreat Hospital, Richmond, VA 2008-2009
Responsible for the movement of patients to and from Diagnostic procedures.
Discharge and admissions as well as a variety of other duties.
Pick-up and delivery of lab tests, Is responsible to transport neonatal thru geriatric patients.
Satellite technician, Mastec, Ashland, VA 2004-2008
Installed satellite television for commercial and residential owners.
Provided quality and effective installations.
Pre-wired, wall-fished and handled all other procedures in order to complete installations.
Directed customer sales and placed phone calls to customers for verification of appointments.
Mailroom Clerk,The Mt. Sinai School of medicine, NY, NY 2002-2004
Assisted in coordinating workflow of program projects
Instrumental in the implementation of a new mailroom
Disseminated materials, copied fliers, drafted and wrote correspondents
Prepared documentation as required for staff changes
Transporter, NY- Presbyterian Hospital, NY, NY 1998-2002
Transported patients throughout hospital facility.
Picked up, delivered patient blood work and charts, and required as a patient escort.
Performed all duties quickly accurately and efficiently.
Followed all hospital guidelines and procedures.
Education
Sargeant Reynolds Community College 2008-2011
Pre-requisite courses for St. Mary’s Imaging Program
Skills
Microsoft Word and Excel, ICD-9/CPT Coding
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