Customer Service Data Entry

Rekeya Thornton

**** ******** **** *******, ** **331 404-***-****(home) 404-***-****(cell) **************@*****.***

Professional Objective:

To obtain a position where my contribution of data entry and customer service skills can be effectively utilized in the daily operation of a company or organization

Professional Skills:

Customer Service Driven, Strong Organizational Skills, Creative Problem Solver, Developed Listening Skills, Excellent Communication Skills, Experienced in Inventory Control, Daily Office Operations, Credit Card Processing, Multi-line Phone Operations, Customer Invoicing, Customer Relations, Proficient in Microsoft Office Products, Quick Books, 10-Key

Education:

Service Industry Academy (S.I.A.) Doraville, GA 2000

Certifications Received: Computer Communication and Customer Service

Experience:

Reservation Services, Fayetteville, GA January 2012-Present

Administrative Assistant

•Process and distribute incoming & outgoing mail

•Answer multi-line phone system

•Maintain organized files for accounts payable & receivable supporting documents

•Complete daily reconciliation of hotel/ condo bookings to corporate credit card

•Answer member questions regarding membership dues & fees

•Assist corporate controller with specific task and assignments as instructed

Sisters Catering Service, Atlanta, GA June 1999-Present

Assistant Operations Manager

•Responsible for catering schedule

•Ensure all events are properly staffed

•Work with decorations staff to ensure setting meets client expectations

•Resolve questions or concerns of client regarding specific event request

•Accurately produce invoice for services rendered

•Ensure timely collection outstanding receivables

•Inspect catering site prior to all events to ensure set-up meets company standards

•Monitor event to ensure service is timely and food quality meets company standards

•Ensure office is stocked with required inventory

Georgia Department of Labor, Atlanta, GA July 2006-December 2007

Wage Data Entry Clerk

•Responsible for wage calculations

•Ensure accurate wage data was entered to client accounts

•Retained copies of required documents in office files

•Rotated to other departments as needed to ensure smooth work flow

Global Sun Pools, Hapeville, GA February 2004 -July 2006

Receptionist/ Data Entry Clerk

•Answer multi-line phone system

•Process credit evaluations

•Schedule appointments for field agents

•Data Entry

Ramada Plaza Hotel, Hapeville, GA March 2000 -February 2004

Front Desk Clerk

•Greeted incoming & outgoing Guest

•Answered multi-line phone system

•Checked guest in & out of hotel

•Retained copies of all required paperwork

•Maintained organized office files

•Produced maintenance reports

•Ensured front desk and hotel lobby was clean & clear of clutter

•Ensured housekeeping cleaned guest rooms to meet hotel standards

•Processed guest payments

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