Marketing/PR/Creative Advertising/Research

Joshua A. Shapiro

**** **** **** ***** **

Taylorville, IL 62568

217-***-**** ********@***.***

Education

Southern Illinois University Carbondale

Bachelor of Arts (History) expected graduation May 2012

Bachelor of Arts (Administration of Justice) May 2010

Minor (Speech Communication) expected 2012

Work Experience

Broverman Law Office (2008-Present) Taylorville, IL

(Office Clerk)

• Built and maintained new file system

• Educated employer on computer technology

• Facilitated communication between clients and employer, managed records, re-organized file system, witnessed wills, deposits, etc.

Marketing Alternatives Inc. (2005-2006) Taylorville, IL

(Customer Care Representative)

• Educated customers on general information concerning the IPass

• Assisted in adding money to IPass

• Facilitated the payment of fines, troubleshooting, customer appreciation calls etc.

Taylorville Food Center (2003-2005) Taylorville, IL

(Service Clerk)

• Minimized loss of merchandise via customer/employee interaction

• Trained new employees

• Assisted in annual inventory process

• Improved reclaim system

• Provided pro-active customer service

Volunteer Work

St. Mary’s Catholic Church and School

• Volunteered last 9 years

• Estimated volunteer time 40 hours per year

• Winter upkeep of facility including shoveling snow, cleaning carpets, preparing for and cleaning up big events (Easter Vigil, Christmas Mass, St. Mary’s Fiesta) etc.

Awards

• MIA/POW scholarship

• NASC Honors Society

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