Customer Service Manager

VANESSA G CLACK **** ALABAMA ST APT ***

EL PASO, TX 79930

915-***-****

999-***-****

ahtsz8@r.postjobfree.com

Work History

H&G DIRECT INC, EL PASO, Texas

Receptionist

Aug 18, 2010 - Nov 19, 2011 Welcome guests/members answer phones and take calls forward to appropriate parties. Check in visitors and make them feel welcome, guide members to the correct department, respond to all inquiries whether it is general or public members to include read and distribute emails for staff and members, handle all emails for staff and distribute us postal mail, handle all invoicing of merchandise to include collecting payment from members for all merchandise and monthly payments.

Cutter Aviation, EL PASO, Texas

Customer Service Support Supervisor

Apr 04, 2004 - May 26, 2010 Supervise, manage, and oversee the work of 5 employees accountable for providing customer service support such as assisting staff in accomadations for all aircrafts with hotels, limosines, taxi cab, rental cars, and purchasing of fuel and oil. On the admin side i handled all closing of daily invoices, employee schedules, inventory and the end of the month budget.

Barnes & Noble, EL PASO, Texas

Asst Manager

Jul 01, 2001 - Jul 31, 2004 Accountable for store profitability, cas management, overseeing all budgeted sales and projected profits of the department that i was responsible for. Assisted in preparing reports with sales information and shortage issues for submission to the store manager. Assisted with daily inventory and cashiering as well,

Holiday Inn, El Paso, Texas

Front Desk Supervisor

Aug 01, 1999 - Jul 31, 2001 Established rapport with guests and resolved any customer service issues with clients/customers. Oversaw the set up of seminars, and assisted staff with all front desk duties which is to include check ins check outs reservations answering a multi lined phone. I interviewed hired and trained staff, preopared payroll, coordinated scheduling and handled all daily bank deposits. Performed additional duties assigned by management.

Signature Flight Support, Washington, District Of Columbia

Customer Service Support Rep

Jan 01, 1997 - Dec 31, 1999 Assisted clients with the scheduling, confirmation and the changing of reservations. Provided website assistance, assisted with any accomodations, answered questions regarding flights and reservation and promotions. Addressed escalated customer issues and forwarded customer comments and concerns to the management team.