Customer Service Sales
Resume:
*** ***** ***. *** *****, KY *****
Alese Chantel Clark
Objective
Seeking a challenging and rewarding position in the Sales/ Marketing, Customer Service and Administrative fields that will make use of my particular talents and abilities
WORK EXPERIENCE
1. November 2011- March 2012: Convergys/Amazon.com /DirecTV
Home Agent- CSR-
Duties included: Answering inbound calls for Amazon.com and DirecTV customers. Handling payment and delivery issues, helped customers with placing orders, as well as navigating website. Sales for the DirecTv project. Providing all aspects of excellent customer service to resolve all issues for complete customer satisfaction.
1. May 2010 – March 2011: Holiday Inn Express, Clarksville, TN.
Guest Services
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Duties include: Providing a number of different services to guests staying at the hotel. Laundry services, cleaning and maintaining rooms, making sure that all guest have pleasurable experience while staying at our facility.
1. April 2009- current: Card Payment Solutions, Clarksville, TN. 37040
Outside Sales Representative (Independent Contractor) -
Responsible for prospecting, and scheduling appointments, for direct sales of secure credit card processing products and services to businesses.
1. August 2003 – October 2006: Environmental Water Systems Inc., Clarksville, TN.
Senior Telecommunications Representative.-
Responsibilities include, but are not limited to, coordinating communications between the Inside and Outside Sales Departments, reviewing as well as revising all current customer databases, responsible for setting quality B2B and residential appointments daily, Tracking the production of all of the employees in the Inside Sales Department, Working closely with the Marketing Director to ensure that all appointments are confirmed, dispatched, and properly accounted for on a daily basis.
1. November 2001 – July 2003: Jackson Oil Company, Clarksville, TN.
Store Associate-
Duties involved opening the store daily, cash handling, stock and inventory, customer service.
1. January 2000 – July 2000: General Care Convalescent Home, Clarksville, TN.
Certified Nursing Assistant
Responsibilities were as follows; Caring for elderly patients in a nursing home setting, organizing patients for meal times, tracking personal medical information for all patients under my care, as- well-as bathing, dressing, and dispensing prescribed medications to the patients as needed.
1. November 1998 – January 2000: Professional Mortgage of Tennessee, Nashville, TN.
Client Representative –
Responsibilities included the handling of questions from prospective clients regarding the purchase or refinancing of real estate in the Middle Tennessee area, making sure that all customer calls were routed to the proper department for department for disposition, and getting as well as filing all customer pre-processed loan applications.
Education:
August 2008 – April 2010: Austin Peay State University, Clarksville, TN.
June 2011- current: UT Martin, Martin, TN.
Bio-Medical Engineering Major/ Marketing Minor
July 2008 - Volunteer Community College
GED, above average scores
Summary of qualifications:
1. Proficient in a number of software packages including: Microsoft Office Professional,Peachtree, Pitney Bowes Smart Mailer, Microsoft Visual Fox Pro latest editions and several more.
2. Excellent written as well as verbal communication skills
3. Outstanding organizational and customer service skills
4. B2B and Residential Sales and Marketing experience
5. Great analytical and problem solving abilities
6. Business Math
Personable, friendly, outgoing, educated and professional
References:
Louis Carrol Clarksville, TN. (931) 358- 5667 Supervisor, GM of Holiday Inn Express
Jordan Roach Clarksville, TN. 931-***-**** Friend, Educator
Sharon Johnson Clarksville, TN. 931-***-**** Relative, RN
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