Customer Service Training
Resume:
Teresita Gardlik
**** ******** *****, ******* ** 27613
****.*******@*****.***
OBJECTIVE
Seeking a position in customer service/sales organization that can benefit from my experience providing courteous, high quality service to a wide variety of individuals in a fast paced environment.
CORE COMPETENCIES
* Large group training and presentations * Proven team player
* Creative problem solver * Experienced supervisor
* Adept at all MS Office Suite applications * Excellent interpersonal & communication skills
* Work well in a high pressure environment * Organized and efficient
PROFESSIONAL EXPERIENCE
Wilson County Public School System 2007- 2011
Teacher K-5 Wilson, NC
Developed and implemented instructional plans compatible with the school goals and vision.
Conducted needs assessments to determine how each child learned best, and adapted teaching methods to fit unique learning styles.
Prepared and maintained documents and worked collaboratively with parents and other professionals to meet each student’s goals.
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Life Management Foundation, 2002 - 2007
Life Coach/Counselor Makati, Philippines
Responsible for coaching and counseling clients. Planned, set and implemented goals, communicated standards and expectations. Monitored achievements and deficiencies and worked collaboratively with other professionals.
Conducted needs assessments and developed training programs to meet clients’ needs. Implemented training programs and provided diligent follow up.
Provided stress management, leadership training and team building programs to different institutions such as call centers, hotels and other industries.
Radio Life 2005 - 2006
Radio- Co Host Makati, Philippines
Co-hosted a national radio program discussing addiction, recovery, relationships and health education.
Researched and networked with other professionals to generate interesting show topics.
Kept abreast of current trends and current events. Scheduled guests and managed panel discussions.
EDUCATION
Bachelor of Science in Psychology - Adamson University - Manila, Philippines
Reserve Officers' Training Corps - Manila, Philippines
Teaching Diploma - De La Salle University - Manila, Philippines
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