Customer Service Sales

KAYLA BROWN

***-** ***** ****** ***. *B Home: 718-***-****

Jamaica, New York 11434 *********@***.*** Cell: 310-***-****

OBJECTIVE: Seeking a challenging and rewarding position in the field of Customer Service, Hospitality

or Administrative for a progressive company offering opportunities for professional

development, advancement, and personal growth.

EDUCATION:

3/08- 08/09 ASA-THE COLLEGE FOR EXCELLENCE, New York, New York

MAJOR: MEDICAL ASSISTANT

SKILLS:

Knowledge of Microsoft Windows, Word, Excel, Data Entry; Strong Background in Customer Services, Sales & Marketing; Excellent Speaker, Oral and Written Communication and Interpersonal Skills. Type 45 – wpm.

EXPERIENCE:

10/09- 03/11 NEW YORK BLOOD CENTER Long Island City, NY

DATA ENTRY REPRESENTATIVE

Enter blood donors medical history into the system

Basic clerical work: Answering the phones with proper phone etiquette, filing, faxing

9/07 - 1/08 LANE BRYANT Valley Stream, NY

CUSTOMER SERVICE/MANAGER (Part-Time)

Payroll and employee scheduling

Opening and closing the store

Responsible for supervising 10 employees

Merchandising, markdown sale items

Resolving customers issues and complaints

Closing out the registers, balancing the money from each draw, setting up deposit money

9/06 – 7/07 VORNADO REALTY TRUST, INC Valley Stream, NY

CUSTOMER SERVICE REPRESENTATIVE

Sales gift cards

Providing customer support

Issuing wheelchairs to the disabled

Collecting the monthly sales from the mall tenants

Basic clerical duties: Answering the phones, filing, faxing,

7/03 – 5/06 OLD NAVY Valley Stream, NY

CASHIER/CUSTOMER SERVICE

Packing out shipment of new items

Ringing up the customers purchases

Recovering the sales floor

Customer service on the sales floor and fitting room

REFERENCES: FURNISHED UPON REQUEST

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