Executive IT Manager

Chief Technology Officer / Senior IT Manager

Dynamic IT executive with budgetary and international experience and proven capabilities for designing and delivering cost-effective and highly efficient solutions that leverages technology to address business concerns. Valued team member, leader, mentor, and manager who is well organized and results oriented with impeccable integrity, work ethic, and attention to detail. Proven history and capability for implementing standards and creating processes and procedures that improve business functionality, growth, revenue, and success.

• Highly capable and proven ability to build and manage multi-national teams.

• Self-motivated, self-driven, and entrepreneurial with proven business acumen with budget responsibilities and excellent business process development.

• Advanced enterprise architecture and infrastructure expert advising clients globally.

• Trusted advisor to executive management for business and IT strategy both internal and customer facing.

• Knowledgeable in IT standards for processes, service desk, audits, and security. i.e. ITIL, ISO, PCI DSS

QUALIFICATIONS HIGHLIGHTS

WEB DEVELOPMENT & ARCHITECTURE

PROJECT & PROGRAM MANAGEMENT

IT ARCHITECTURE & DESIGN

IT GOVERNANCE

IT DEPARTMENT FINANCE

INFRASTRUCTURE DESIGN & MANAGEMENT

TEAM DEVELOPMENT, MENTORING, AND LEADERSHIP

ITIL & SERVICE MANAGEMENT

BUSINESS ACUMEN

ECOMMERCE

PROCESS/PROCEDURE DESIGN

CUSTOMER MANAGEMENT

CAREER HIGHLIGHTS

INCASE GROUP • COPENHAGEN, DENMARK 2005-2013

A global information technology consulting, services and training company providing solutions development and modernization, enterprise architecture, strategy, and a host of other services for companies around the world from offices in 7 countries.

Rapid progression through several levels of responsibility from CEO of startup in the US to currently serving as Chief Technology Officer/Manager, Technical Infrastructure & Support. Participated as key member of executive management performing Business Development in professional services & education, internal and customer IT strategy, pre-sales support, and primary mentor for internal and external consultants, junior managers, and colleagues.

CHIEF TECHNOLOGY OFFICER FEBRUARY 2009-2013

Reporting to both CEO and CFO/COO fulfilled all aspects of this role in an IT consulting, services, and training company. Proven track record of business acumen, customer management, IT & infrastructure strategy, and extraordinary ability to stream-line processes and procedures to reduce operating costs while maintaining and improving existing services.

KEY HIGHLIGHTS

• Assigned tasks of Global IT Director for offices in 7 countries including remote users with responsibility for all internal information systems: servers, Desktops, WAN, LAN, Firewalls, applications, disaster planning/recovery, and Helpdesk.

• Reorganized IT department and infrastructure with responsibility to source or develop technology and processes that would reduce TCO. Working with CFO/COO, created a strategy and IT budget with a 1 year, 3 year, and 5 year plan.

• Created automated system necessary for weekly setup for 7 geographically separate training locations capable of installing several hundred Desktops with Operating System, applications, and distribute VMWare images reducing efforts for technical support by 40%, software licensing costs by 55%, and ability to reallocate highly skilled technicians.

• Utilizing knowledge and capabilities for Unified Communication systems, created a virtual/blended training environment for hosting remote course attendees worldwide.

• Created partnerships with managed service providers moving email, applications, and file-system to Cloud-based solutions providing users with robust “anywhere” access.

GLOBAL TRAINING DIRECTOR & GENERAL MANAGER OF DELIVERY JUNE 2007 – FEBRUARY 2009

Reporting to the CFO/COO, this position combined 2 roles within the core of InCase senior management; Global Training Manager and General Manager for Delivery. Both roles held Director level management responsibilities within an IT consulting, services, and training company with IBM as its largest customer.

KEY HIGHLIGHTS – GLOBAL TRAINING DIRECTOR

• Created and implemented processes for training delivery that placed InCase as a leading IBM Authorized Training Partner with result of IBM adopting these processes as Standard Operating Procedures for EMEA ATPs. Same year, InCase was awarded Authorized Training Partner in 5 countries.

• Participated in executive management to develop and execute a business plan taking the technical training department from an average annual loss of 100K USD over each of the previous 3 years to total annual revenue of approximately 6 Million Euro and more than 10% NOPAT.

• Selected and mentored team members for management and team-lead positions to fulfill roles in multi-national training and consulting organization to facilitate change of role to Chief Technology Officer.

KEY HIGHLIGHTS – GENERAL MANAGER OF DELIVERY

• Working as a member of executive management, participated or responded to RFPs, wrote or negotiated SoWs, participated in partner management negotiating contracts, and customer management.

• Mentored, trained, and evaluated internal consultants.

• Selected/interviewed both internal and external consultants for assignments.

CHIEF EXECUTIVE OFFICER/CHIEF OPERATIONS OFFICER US DIVISION OCTOBER 2005 - JUNE 2007

Led the startup and development of the company’s US division and responsible for all engagements and sales in US.

• Created, sourced, and sold IT engagements to include writing SOWs, manage customer expectations, and liabilities.

• Facilitated a strategic relationship with several IBM Global Education managers and positioning InCase at the forefront of future expansion in EMEA IBM Education Services.

• Formulated a cost-effective model for using US based resources in EMEA resulting in transfer to headquarter Executive management team to support planning and execution of expansion plans.

LORENZ NETWORKS • PALM BAY, FL 1997-2005

An IT consulting company providing network infrastructure, server infrastructure, instruction, mentoring, and IT department startup, Business development for IT training and services companies, and IT Strategy and customer support.

Performed IT consulting, IT management, customer management, mentoring, technical instruction, network infrastructure design, or application development for such leading domestic and international companies as IBM, the University of Miami, Grand Valley State University, InCase Group, Holland America Cruise Lines, Alvarado Manufacturing, Endeavor Development Group, National Institute for Telecommunication Education, Uno Remittance, MicroSecurity, and numerous others.

OWNER/PRESIDENT AUGUST 1997 – OCT 2005

KEY HIGHLIGHTS

• Carried out network infrastructure design, implementation, troubleshooting, and penetration testing.

• Designed, planned, implemented, mentored, or trained numerous companies on Web design, infrastructure, J2EE development and servers, and eCommerce servers using Windows, Linux, Solaris, and AIX platforms.

• Provided course instruction on Foundry Networks(Brocade), IBM WebSphere Application Server, WebSphere Portal Server, WebSphere Commerce Server, Nortel Optera Metro 3500, CISCO, Microsoft MCSE, Novell, and ProSoft CIW.

• Often selected by companies to fulfill critical roles such as IT Strategy, Customer Management, IT Management, mentoring, or training for critical projects. Some of these companies are IBM, Alvarado Manufacturing, Uno Remittance, MicroSecurity, and Jack Morton.

DIRECTOR OF TECHNOLOGY EDUCATION & BUSINESS DEVELOPMENT JUNE 1998 – DECEMBER 1998

NATIONAL INSTITUTE FOR TELECOMMUNICATIONS EDUCATION • DAVIE, FL

Took engagement with offer of partnership.

• Working with Operations Director to create, design, and manage the centers’ business processes.

• Selected curriculum and assisted in selecting and/or partnering with training vendors; Microsoft, Novell, and Prosoft.

• Created Business Development plan for consulting and professional services.

• Created Train-the-Trainer program for vendor certification process.

PROGRAM MANAGER JANUARY 1998 – JUNE 1998

EDUTECH EDUCATION • TAMPA, FL

Took engagement as program manager for a struggling certified technical training curriculum for Microsoft, Novell, and CIW at the University of South Florida’s Continuing Education Center. Responsible for sales, customer retention, customer certification pass/fail, successful job placement, and relationship with University of South Florida Continuing Education.

• Developed and implemented training program for Microsoft MCSE, Novell CNE, and ProSoft CIW.

• Improved program from less than 50% success rate for certification and job placement to 100%.

PREVIOUS EXPERIENCE

TRAINING MANAGER & SR TECHNICAL TRAINER 1995-1997

NEW HORIZONS CLC • COLTON, CA

IT SPECIALIST FREELANCE 1992-1997

REDLANDS, CA

TECHNICAL EXPERTISE

Certifications: ITIL v3 Foundation, Certified Novell Engineer(CNE), Certified Novell Instructor(CNI),Microsoft Certified System Engineer(MCSE), Microsoft Certified Trainer(MCT), Microsoft Certified Professional + Internet(MCP+I), Cisco Certified Network Associate(CCNA), Certified Technical Training(CTT+), IBM WebSphere Application Server Administrator/Instructor, IBM WebSphere Application Development Instructor, IBM WebSphere Portal Server Administrator/Instructor, IBM WebSphere Portal Server Application Developer/Instructor

Hardware: IBM xSeries, Dell Servers, HP Servers, SAN/NAS(iSCSI), Juniper/NetScreen Firewalls, HP Procurve switches, Cisco routers & switches, Nortel Metro 3500, Brocade (formerly Foundry Networks) FastIron, NetIron, & ServerIron, IBM DataPower Appliance, UPS.

Software: Windows Server (NT3.51–2008), Windows (3.1–7.0), Linux(CentOS & Ubuntu), MS Exchange(5.5–2007), MS SQL(6.5-2005), IBM DB2(7.x-9.x), WebSphere Application Server(2.1x–8.0), WebSphere Portal Server (1.1.1 – 7.0), WebSphere MQ(5.3-7.0), MS Sharepoint 2007, IBM Lotus Connections(2.5-3.1), Lotus Quickr, Rational Application Developer(6.0-7.5), WebSphere Integration Developer(6.0-7.5), WebSphere Process Server(6.0-7.0), WebSphere Enterprise Service Bus, Backup Exec 10, Tivoli Directory Server, WebSphere Edge Components, WebSphere Content Manager(6.x-7), Eclipse, Visual Studio.

Knowledge of AIX(4.3-6.1), Solaris(7-10), Lotus Domino(6–7.5), Lotus Sametime(7.x), Tivoli Storage Manager, Tivoli Access Manager, DB2 Content Manager, FileNet, Lotus Forms.

Network Technologies: TCP/IP, LAN, WAN, WLAN, VLAN, VPN, Penetration testing, OSPF, BGP, MPLS, DNS, DHCP

Dev Technologies: AGILE/SCRUM/RUP, Struts, JSF, JMS, Spring, JSR 168, JSR 286, ESB, Web Services

Languages: Java SE and EE, HTML, DHTML, JavaScript, ColdFusion, XML, CSS, SQL

Knowledge of VB, .NET, VBScript, C, C++, COBOL, HPS, and Fortran.

EDUCATION • PROFESSIONAL DEVELOPMENT

Bachelor of Science in Business Administration Information Management/Computer Systems

California State University, San Bernardino

Awards and Recognitions

Received the Navy Achievement Medal from the United States Marine Corps Reserve

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