Customer Service Manager

Professional Objective

Professional/Technical/Manager looking to apply my experience to furthering the goals of an organization in a part time capacity.

Profile of Qualifications

Offer 25 years financial and technical experience with expertise in:

• Adult learning theory

• Learning psychology

• Budgeting and cost control

• Project management

• Resource management

• Effective communications

• Training and instructional design

• Building consensus

• Customer service

• Public speaking

• Problem solving

Career Highlights

• Taught industrial electronics certification

• Continually recognize innovation opportunities

• Training experience within a diverse international arena.

• Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers.

Professional

Walworth Financial, Elkhorn, WI 2001 – Present

Financial Advisor - Proficiently manage the financial goals of a 200-person client base

using a fee based practice model.

Crane Manufacturing, Cudahy, WI 1999 - 2000

Technical Services Manager - Augmented the existing parts, service, and training capabilities of the company through application of technical expertise and cost control.

Harnischfeger Industries, Inc. Milwaukee, WI 1986 – 1999

Aftermarket Products Marketing Manager - Design and implement a marketing/training campaign to launch and integrate a new product line through our sales and field service organizations.

Technical Training Manager – Enhanced customer satisfaction through development and delivery of training programs in electrical/mechanical maintenance, inspection, and operation resulting in superior reliability and maximum productivity.

Gateway Technical College, Racine, WI 1985-1986

Instructor – Industrial Electronics. Design, develop, and deliver a curriculum leading to a Certificate award. The program was funded through the Job Partnershiip Training Act.

Prior Background

Beckman Instruments/Sensormedics Corp. 1980-1985

Bell Laboratories 1977-1980

Loyola University Medical Center 1975-1977

Education

AAS Western Technical College, La Crosse, WI

Bio Medical Equipment Technology

U.S. Army UH-1 Helicopter Crew Chief

Professional licenses

Life and Health Insurance – WI and IL

FINRA series 6,7,63,65

Certified Biomedical Equipment Technician (CBET)

Community Activities

Past Board member and President Geneva Lakes West Chamber of Commerce

Board member and past President, Walworth County Visitor’s Bureau

Active member Toastmaster’s International

Member of the Walworth County Economic Development Alliance

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