Customer Service Sales
Resume:
_____________________________________________________________________
Rebecca Hendricks-Gill
*******.***********@*****.***
Skills: typing - 45wpm, customer service, collections, building and maintaining customer accounts and relations, phone sales, front desk, register training, cash handling, multi - tasking, managing an office of up to 40 employees, training and coaching fellow employees, confident in groups, strong customer service skills, maintaining and tracking orders, extensive computer skills, a solid understanding of Microsoft office products, Windows XP, Vista, 7, Macintosh, problem-solving, negotiations, technical and analytical skills
Experience:
PayPal, Chandler, AZ
Collections/Customer Support Representative 08/2011 – 12/2011
duties included but are not limited to: customer service, billing review, outbound collections, data entry, stat tracking, negotiations, knowledge of FDCPA rules
Verizon Wireless, Chandler, AZ
Technical Support and Customer Service - Coordinator 01/2007 - 05/2011
Customer Service Representative 06/2006 – 01/2007
duties included but are not limited to: customer service, billing review, troubleshooting data equipment, data entry, extended training, public speaking, phone customer service, issuing billing and network error tickets, rotational position in data lab, problem - solving, technical and analytic skills, peer training
KOOLFREEZE, Ontario, CA
Office Manager 04/2006 - 06/2006
duties included but are not limited to: general office, word, excel, phone skills, typing and creating correspondence/documents, mailing, merges, clerical duties, typing, sorting and filing documents, answering phones, servicing office equipment, ordering supplies, tracking and maintaining route for drivers
Office Team (Robert Half International Staffing Agency), Riverside, CA
WWCOT, Riverside, CA
Office Assistant/Front Desk Receptionist 02/2006 – 04/2006
duties included but are not limited to: general office, word, excel, phone skills, typing and creating correspondence/documents, mailing, merges, clerical duties, typing, sorting and filing documents, answering phones, servicing office equipment
Xerox- Image Source, San Bernardino, CA
Marketing Manager 04/2005 – 01/2006
duties included but are not limited to: responsible for 15 + employee reporting to me, word, excel, phone skills, typing and creating correspondence/documents, mailing, answering phones, servicing office equipment, customer service, telemarketing, cold calling, making and tracking sales
Inroads, Highland, CA
Respite Therapist 10/2004 – 04/2005
duties included but are not limited to: responsible for managing and teaching individuals with developmental challenges including autism and ADD/ADHD, socialization skills, time management, child care
Arrowhead Conferences and Events, San Bernardino, CA
Administrative Assistant 04/2004 – 10/2004
duties included but are not limited to: general office, word, excel, phone skills, typing and creating correspondence/documents, mailing, merges, clerical duties, typing, filing sensitive documents, answering phones, servicing office equipment, customer service
Target, San Bernardino, CA
Seasonal Team Member 10/2003 – 01/2004
customer service, sales representative, register, maintaining and setting displays, tracking and locating merchandise
Starwood Vacation Ownership, San Bernardino, CA
Vacation Planner/Telemarketing 03/2003 – 10/2003
telemarketing, cold calling, making and tracking sales
Mervyns, San Bernardino, CA
Seasonal Sales Associate 11/2002 – 01/2003
sales floor, tracking and locating merchandise, register training, high volume sales, customer service
Happy Times Day Care, Highland, CA
Part time teacher’s aide/helper 1999 - 2006
working with teacher and assisting teacher with daily activities for daycare, (after age 18) supervising groups of 5 + children ages 3 - 7 in activities, developmental skills, and snack preparation
State of California, Department of Health Services, Licensing and Certification, San Bernardino, CA
Youth Aide 1998 - 1999
clerical duties, typing, filing sensitive documents, answering phones, servicing office equipment, customer service, maintaining an office of 40 + employees
Education:
high school diploma, some college, currently attending college
Chandler-Gilbert Community College, Chandler, AZ
2006 - pres.
studies: general education towards associates’ degree
San Bernardino Valley College, San Bernardino, CA
2002 - 2006
studies: general education towards associates’ degree
Bloomington Christian High School, Bloomington, CA
1998 - 2001 graduated high school diploma
Professional and Personal References:
Available upon request
Contact this candidate