Business Professional

Dee Ann McClearen

615-***-**** *********@***.***

Professional with excellent customer service skills, strong work ethic, and attention to detail while managing multiple and diverse responsibilities. Personal focus and mission: To make a positive difference within the workplace.

Work Experience:

HCA-Brentwood, TN

Human Resource Specialist (5/2011 to 12/2011)

• Primary support for the Physician Sales team. Enter new hire paperwork into Lawson. Provide ongoing exemplary customer service in answering questions from benefits to other various issues. Create and maintain files containing necessary legal documentation and HCA paperwork.

• Make changes in Lawson to update employee data; enter payroll changes, and perform other various entries.

• Update reports in Lawson and Business Objects and send to other departments.

• Use Outlook, Excel, MS Word, and various data bases to credential medical staff for multiple states. Credential new medical staff and ensure current medical staff is up to date and compliant with licensure.

• Work with third party vendor to ensure employees receive their gifts in accordance to anniversary date. Send notifications, track missing items, handle all challenging issues in regards to this benefit.

• Assist in entering time in Kronos for exception report for approximately 350 employees.

• Assist in entering flu forms during the flu season into Lawson.

Correct Care Solutions-Nashville, TN

Risk Management Coordinator (6/2010 to 3/31/11)

• Mailed or e-mailed application materials, reviewed returned applications for completeness, followed up on any outstanding information or additional information needed, and performed primary source verifications.

• Used Outlook, Excel, MS Word, and various data bases to credential medical staff for multiple states and sites.

• Reviewed and tracked requests to add/remove practitioners in facilities at assigned sites.

• Served as liaison between Legal Department and other departments as needed to process credentialing of medical staff to support quick turnaround times and excellent service to clients.

Skin Cancer and Surgery Center, PLC - Nashville, TN

Office Assistant (9/2009 to 3/2010)

• Using Advanced MD, reviewed claims and contacted health carriers for updated claim information.

• Assisted patients with billing questions and issues. Set up payment plans as needed.

• Input and balanced checks received, sent out invoices and statements.

• Called on patients for collections of overdue accounts.

• Kept patient area organized.

YMCA of Middle TN – Nashville, - TN

Human Resources Coordinator (3/2008-1/2009)

• Using Ceridian accurately prepared and processed payroll maintaining all required documentation as required. Monitored labor reports for accuracy.

• Interviewed candidates, oriented, and educated new employees.

• Approved new hire paperwork to ensure all forms were complete and acceptable documentation was provided. Maintained all employee and employment records accurately and in compliance with approved guidelines and standards of the YMCA.

• Prepared and processed check requests, PTO and similar documents related to the Center’s operation. Analyzed financial records: statements, payroll, daily/monthly accounts receivable, petty cash, etc.

• Worked with Board of Directors and Committees. Developed and maintained solid and professional relationships within and outside in regards to area organizations, community leaders, and businesses.

Mfrastructures (family owned technology company) - Nashville, TN

Operations/Human Resources Coordinator (1999-2008)

• Posted job listings in the areas of technology and administration; interviewed and hired employees.

• Responsible for drug screenings, background checks, and other processes.

• Developed and updated policies and procedures (MS Word).

• Scheduled internal and external projects; followed-up with clients.

• Performed financial analyses, payroll, account reconciliation, A/P and A/R utilizing Peachtree accounting software.

Cendant - Nashville, TN 1989-1999

Production Supervisor (1994-1999)

• Managed a team of 12-15 employees in a department of 100

• Re-designed core program for production department

• Trained production staff of 100 while coming in on time and under budget.

Call Center Customer Service Supervisor (1989-1994)

• Promoted to supervisor after six months as a customer service agent, managed a staff of 12-15.

• Supervised both domestic and international/leisure agents.

• Monitored, evaluated, and coached improvement of inbound calls.

• Accepted and resolved escalated customer service calls when front-line agent attempts failed.

CERTIFICATIONS

Certified trainer in Achieve Global’s Zenger-Miller leadership development courses.

Certified image consultant-Association of Image Consultants International (AICI)

Tennessee Notary Public

AFILIATIONS

MT|SHRM

Served on the Brentwood Chamber of Commerce Board of Directors (2002-2005)

Served as Women in Business Committee Vice-Chair (2005)

EDUCATION

Bachelor of Science-University of Tennessee

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