Sales Customer Service
Resume:
RUTH COLEMAN
Olney, IL *****
618-***-**** • 618-***-**** Cell
*******@********.***
PROFESSIONAL PROFILE
• Possess strong communication & interpersonal skills with the ability to relate to people at all levels
• Key strengths include adapting to change, building relationships, strong work ethic, strong decision maker and strong desire to succeed
• Team player and first to take leadership role
• Proficient in Outlook, Word, Excel, Power Point, and Quickbooks
• Ability to remain calm under stress
• Self starter with the ability to work independently with little supervision
PROFESSIONAL EXPERIENCE
TRAVELERS INSURANCE COMPANY- Naperville, IL 2008 - 2010
Marketing/Sales Manager
• Responsible for profitable development of 70 agencies in geographic territory in SE IL
• Provided customer input and marketing intelligence in regular reports utilizing Microsoft Word, Excel, Outlook, Power Point and proprietary marketing systems.
• Completed strategic marketing plans for territory to identify opportunities
• Diagnosed agencies interests and ability to grow and motivated agents to succeed
• Advised, assisted, mentored and provided feedback to agency employees to encourage and inspire the development of mutually beneficial business outcomes
• Initiated systematic marketing processes within each agency to attract and retain new business
• Worked with agents to validate growth assessments and planned sales strategy accordingly.
• Consistent follow up and follow through with agents and team members
• Influenced agents to quote and sell Travelers to customers
• Exceeded goals in 2008 from 106% to 350% for policies in force, quotes, new agency appointments and agency productivity
• Exceeded goals in 2009 from 101% to 135% for policies in force, quotes, new agency appointments and agency productivity
• Prospected, appointed and trained 45 new agencies in 28 months. Implemented strategic marketing plans in each new agency
HANOVER INSURANCE GROUP- Itasca, IL 2006 - 2007
Agency Automation Specialist
• Effective use of Microsoft Word, Excel, Outlook, Power Point and Webinar
software for daily multi tasking.
• Worked closely with PL Sales Dept to train 40+ new agencies in targeted growth state- IL.
• Assisted PL Sales Dept in the prospecting of new agency appointments. 10 new appointments were made due to my prior relationship as Sales Professional for Safeco.
. Filled in as Territory Sales Manager in Chicago territory for 6 weeks until replacement TSM was hired with territory showing increases in production.
• Was responsible for developing and executing agency training plans within territory-State of IL
• Top Specialist in Dept for number of agency visits completed in 2007
• Utilized remote training tools-Web X training sessions and created power point training material
• Delivered high quality, consistent training to the agent community for newly deployed automation, newly appointed agents and new hires in an existing agency
SHELTER INSURANCE COMPANY - Olney, IL 2005 - 2006
Insurance Producer/Agency Manager
• Extensive use of Microsoft Word, Excel, Outlook, Power Point software.
• Responsible for significant growth in life, auto, home and supporting lines.
• Managed Shelter Insurance Agency and serviced existing PL book of business.
• Created marketing strategies and business plan to attain agency goals
TRINITY LUTHERAN CHURCH - Olney, IL
Bookkeeper 2005
Treasurer 2006
• Set up and implemented new accounting system
• Broad range of accounting responsibilities using Quick Books and Microsoft Excel software
• Creation of monthly reports for Church council
• Set up and presented church budget to council and congregation
BLANKS INSURANCE AGENCY- Olney, IL 2004
Agency Consultant
• Completed work flow study for PL & CL departments for more efficient time management of CSR’s
• Assisted with hiring of new employees
• Trained new Personal lines CSR and Commercial Lines CSR
SAFECO INSURANCE COMPANY- Indianapolis, IN 2002-2003
Sales Professional
• Responsible for profitable growth of new business in largest geographic territory in IL
• One of the top performers in IL by achieving new business production goals through effective agency management
• Conducted territorial analysis and assessment for all Property & Casualty and Life & Investment products
• Provided customer input and marketing intelligence in regular reports utilizing Microsoft Word, Excel, Outlook and proprietary marketing systems
• Liaison between agency and company. Responsible for agency contracts, incentive programs and marketing programs
SAFECO INSURANCE COMPANY – Indianapolis, IN 1999-2002
Agency Automation Specialist
• Promoted to one of the remaining 25 national positions when department was downsized
• Coordinated computer activities for independent insurance agencies for efficient utilization of company systems, installing software, working with hardware, data lines and troubleshooting connection problems
• Training of company proprietary software and monitoring agent’s performance
• Organizing and presenting workshops as well as planning and arranging training sessions
• Received the Personal Signature Award in 2001
• Effectively managed one of the largest ATS territories in the NE Region
FEHRENBACHER INSURANCE AGENCY- Olney, IL 1971-1999
Customer Service Agent/Office Manager
• 28 years progressive responsibilities in all facets of a multi-million dollar independent agency
• Clerical skills including typing, invoicing and collection of bills, answering phone, accounting dealing with payroll as well as paying bills, waiting on customers.
• Skilled in sales, customer service, employee management, accounting using agency management system, marketing of all types and sizes of commercial accounts and personal lines accounts
• Licensed in Property & Casualty, Life & Health
EDUCATION & ADDITIONAL TRAINING
Graduate - Travelers Sales Executive Training Course – Hartford, CT
LUTCF - Completed 2 Classes for Accreditation - The American College
Graduate - Extensive 5 wk Sales Training with Shelter Ins - Columbia, MO
Safeco Sales Training - Various Sales Courses - Seattle, WA
Graduate - PSI Life Success Seminars PCI-5 Las Vegas, NV
PCI-7 San Francisco, CA
Olney Central College –Miscellaneous Elective Courses 44 hours
East Richland High School Olney, IL - Graduate
TECHNICAL SKILLS:
Microsoft Word, Excel, Power Point, Outlook, Quick Books, Novell Groupwise, AMS & Applied Agency Management Systems
COMMUNITY INVOLVEMENT
Big Brothers/Big Sisters of Richland County-Previous Mentor
Olney Arts Council –Performing Arts Committee
Olney Central College Community Theatre Group-Costumer for all productions
Rotary Club of Olney-Secretary 2006
Active in Church- serving on various committees
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