Quality Manager
Resume:
HEMANT A. BUCH
***** **** ******, *********, ** *5014
(H) 408/777-9983, (C) 408/203-3594, (email) **********@*****.***
EXPERIENCE
As a senior quality leader, I have implemented product and supplier quality system which meets customer experience, quality and schedule goals. I am Customer-focused, systems thinker who is data driven with a keen attention to details. I am self- motivated, quick learner and possess strong decision making abilities.
ACHIEVEMENT
o Established and managed quality and manufacturing teams for small and large consumer hardware, broadcast, telecom and networking product companies
o Demonstrated Project Management skills by successfully taking 4 companies thru ISO 9001 and UL certification.
o Hands-on experience of managing various suppliers based in Asia and Europe.
o Experienced in making quality update presentations to customers, upper management and board.
o Worked closely with global Software, hardware and product management teams to deliver scores of new products and address customer issues.
o Facilitated more than 10 Six sigma and 20 FMEA projects to drive process and product quality improvement internally and at suppliers.
o Steered OEM/JDM partners in Taiwan/China to conceptualize, develop, audit, certify and manufacture scores of consumer devices.
o Implemented system to automate Quality data from disparate sources to conduct statistical analysis on large volume data sets at 3 organizations.
o Certified as Quality Engineer and Quality Auditor. Accomplished Toast master.
o Taught Graduate level class on “Quality Planning and Analysis- from product introduction thru end of life” at San Jose State University for 2 years.
o Computer Skills: Microsoft word, Microsoft Excel, Microsoft Power Point, Minitab, FMEA Pro 6 (Dyadem), Microsoft Project, Visio, ERP systems.
Sept 2011- Present Quality and Reliability Consultant, Talco ventures, Cupertino, CA
o Led a team at Flextronics to achieve ISO9001, AS 9100 re-certification in 6 weeks (end of September thru December). Cleared ISO 14000 yearly factory audit.
o Documented Quality Plan for SMT manufacturing line for Aerospace and solar customer product line and trained operators on how to control the parameters.
o Optimizing ORT, RDT plan for over 100 Logitech products using Risk analysis as foundation.
Aug 2007 – July 2011 Senior Product/Supplier Quality Manager, Logitech, Fremont, CA
o Selected, evaluated and developed personnel to ensure efficiency of department
o Conducted 5 internal business process audits and 10 vendor audits every year.
o Defined KPIs and scorecard for CM/OEM supplier performance measurement.
o Instrumental in designing new PLCM process for the company which accommodated fast development cycle without compromising key processes.
o Directed Design Verification tests, FMEA and DFM for peripherals designed for iOS, Windows, Android based desktops and tablets.
o Deployed reliability test plan including RDT and ORT process which helped reduce warranty cost by 20%. Performed MTBF analysis on various products.
o Championed customer experience and dog food test with over 1000 testers.
o Evaluated and deployed voice of customer (VOC) analysis tool to integrate with our Business Intelligence dashboard application to drive CAPA process.
o Increased Net Promoter Score (%Promoters-% of Detractors) by over 50% in last 3 years. Our group achieved distinguished accomplishment award.
o Championed SPC and Six Sigma problem solving program to address SMT, Assembly, Test, and Pack issues. Reduced Supplier PPM defects by 70%.
June 2002 – Aug 2007 Supplier Quality Engineering Lead, Harmonic, Sunnyvale, CA
o Transitioned 100% products from tier II to tier I supplier in Asia.
o Key interface between engineering, operations and CMs to collaborate on eliminating risks and ensuring manufacturability of new products.
o Implemented supplier assessment system that helped reduce supply base by 60% while turning some underperformers into high achievers.
o Defined and trained suppliers on customer specific acceptance standards
o Implemented Reliability testing including HALT and HASS, RDT and ORT.
o Performed MTBF, availability and spares calculations for sales and support.
o Ensured compliance to all regulations related to Quality systems including: ISO /TL 9000, UL, CE, FCC, ROHS, WEEE and REACH.
o Conducted FMEA, DFM, DFA and GR&R reviews for 10 new products.
o Defined and drove customer satisfaction measurement program working with sales, service and marketing. Achieved 85% customer loyalty index.
o Trained production, logistics and engineering teams on “War on Waste”, SPC and Six Sigma and minimized NTF rate from 45% to less than 20% and reduced service inventory from $7 million to $2 million in four quarters.
July 2000- May2002 Director of Supply Chain and Manufacturing, Route Science, San Mateo, CA
o First operations employee. Managed supplier selection, cost target, contracts and price negotiations, product structure, demand planning, MRP runs, testing and delivery of HW platform for internet route optimization.
o Resolved real-time issues related to availability, cost and lead times.
o Worked closely with R&D engineering to qualify alternate source
o Developed safety stock model to alleviate risk and improve flexibility.
May1996 – June2000 DiviCom/ Harmonic, Sunnyvale, CA
o As a Product Quality manager, achieved ISO 9000 certification in less than six months. Achieved more than 90% customer loyalty score.
March1995 - April1996 Stratacom, San Jose, CA
o As a Supplier Quality Manager, my team was responsible for PWB, PWA, Mechanical and power supply commodities development and support.
March1991 – March1995 Bay Networks, Santa Clara, CA
o Instrumental in achieving ISO 9001 certification in six months. Set up metrology lab in IQC and in process data collection system for continuous improvement.
EDUCATION Management Development for Entrepreneurs-
UCLA, Anderson school of Management
M.S., Industrial and Systems Engineering-
San Jose State University
B.S., Mechanical Engineering-
Gujarat University, Ahmedabad, India
PERSONAL US citizen
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