Administrative Executive Assistant

Lissette Gonzalez

**** *** ****** ** ********, FL, 33810

Cell: 352-***-**** home: 863-***-****

**********@*****.***

Profile

Fully bilingual: English/Spanish ability to translate, Great Customer Service

skills, Team player, Skilled at working with deadlines, experienced with

Accounts payable, Accounts receivable, purchasing, inventory and sales.

Experience

Sykes, Inc. , Lakeland, Fl Cyber Risk/Customer Service 02/10- Present

Receive inbound customer service calls. Verify detail on order, validate credit card information,

verify social security information. Analyze discrepancies due to fraud.

Starwood Vacation Ownership Orlando, FL Construction Accounting- 02/2006-11/2008

Accounts Payable Specialist III

Accountability of all invoices received in SAP system, prepared end of month reports as

needed by project controller, spreadsheets preparations in Excel. Ensured vendors setup

in system, prepared payment request for ACH transfer, check preparation, wire transfer,

etc. Closed out any open purchase order in the system. Worked with People Soft and SAP

programs. Maintained appropriate file system on vendors. Assisted with audit

procedures when needed.

Navy Exchange-Roosevelt Roads, Ceiba, PR (various positions) 06/1988-05/2004

Equipment and Facility clerk

Maintained fixed assets records updated on monthly basis, equipment and

vehicles. Maintained cost reports for all maintenance crew: plumbers,

electricians, carpenters, laborers, etc. Registered and inventoried all purchases

of supplies and equipment.

General Clerk- Beer and Liquor Dept

Prepared all purchase orders for local and stateside companies. Prepared on a

monthly basis pricing surveys to ensure best competitor’s price. Maintained inventory

and verified all daily invoices to ensure cost pricing accuracy. Ensured rotation

of all beers and liquor to avoid markdown due to expiration of products. Forecasted

all seasonal purchases based on previous sales and orders.

General Clerk- Accounts Receivable

Accomplished collections of 90% of all returned checks. Complied with military

clearance/confidentiality with access of military personnel records. Prepared all outgoing

standardized letter, prepared payment plan for military personnel on delinquent a

accounts. Implemented third redeposit on military uncollectable checks. Reduced

write off accounts.

Office Skills:

Office Management

Records Management

Spreadsheets/Reports

Event Management

Executive Support

Administration

Computer Skills:

MS Word

MS Excel

MS Outlook

MS Access

MS Power Point

Education

University Of Puerto Rico, Humacao, PR

Bachelor of Arts; Accounting

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