GUEST RELATIONS
Resume:
Victoria Pierce
Merrillville, Indiana 46410
***************@*******.***
**********@*****.***
PROFILE: Accomplished individual seeking a Receptionist/Administrative position which will utilize
my ability to work with people, education and training, and a rich experience accomplishing
core results.
HIGHLIGHTS OF QUALIFICATIONS
Excellent motivator with ability to project enthusiasm, drive, and energy.
Goal-oriented, hard worker, committed to efficient and productive operations.
Self-starter adept at sizing-up situations, systematically analyzing facts,
and making complicated material understandable.
PROFESSIONAL SKILLS AND ABILITIES
Organizational Administration, Reception, and Assistance:
• Manage all aspects of full service reception area including greeting clients and assisting with information.
• Receive callers on multi-line phone system (46 lines), determine nature of call, and direct to appropriate person with 100% accuracy.
• Type memos, correspondence, reports, and other documents as needed.
• Make appointments for multi-person office and answer inquiries.
• Collect and distribute mail, correspondence, and other messages distributing to appropriate persons.
• Excellent Customer Service and Interpersonal skills.
• Perform diverse administrative duties requiring attention to detail and high-degree of confidentiality.
• Write, process, edit, produce, and distribute newsletters.
Office and Administration:
• Initiate and carry-out daily and weekly duties.
• Responsible for personnel management and oversight of organizational duties.
• Utilize PC’s to generate/evaluate numerous reports, schedules, written reports, and other communications.
• Perform all duties that are required for front and/or back office work.
• Familiar with variety of computer packages and systems.
• Responsible for maintaining resident records and health documentation for facility/doctor use.
• Sincere interest in people, able to maintain good interpersonal relationships.
• Resourceful ability to maximize available resources and opportunities.
Personal and Self-Management:
• Excellent communicator with ability to project/elicit enthusiasm, drive, and energy to accomplish tasks.
• Excellent written and verbal communication skills.
• Energetic personality with record of building strong working relationships achieving results.
• Skilled at handling various populations/age groups; professionally, sensitively, and effectively.
• Proven team-player, decision-maker, and problem-solver.
• Accomplishes goals with enthusiasm utilizing available resources.
Victoria Pierce, Page 2
PROFESSIONAL TRAINING AND OFFICE DEVELOPMENT
MS Word, MS Office, Excel, Access, Outlook, PowerPoint, Data Entry, Filing, Faxing, Typing, Copier, 10-Key Calculator, Multi-Line Phone System, Care tracker.
EDUCATION AND LICENSURE
Crete Monee High School Graduate (2011), Crete, Illinois
Valid Driver’s License, State of Illinois
EXTRACURRICULAR AND SPORTS ACTIVITIES
High School Yearbook, 2010-2011
High School Girls Volleyball, 2008-2010
High School Girls Basketball, 2007-2008
WORK HISTORY
Guest Relations (Receptionist) St. James Manor and Villas, Crete, IL 5/2010 to Present
~REFERENCES AVAILABLE UPON REQUEST~
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