Mortgage Professional

Walter Fredrick Randall III

**** ******* **, ******** ** 30213

770-***-**** (H) 770-***-**** (M)

******.*******@*****.***

Profile Mortgage Professional

A highly dedicated, qualified and skilled Account Manager /Financial Support Professional with valued experience in various aspects of Account Management, Loan Processing/Underwriting and Customer Service

Professional Skills • Microsoft Office

• Microsoft Windows

• Lotus Notes

• Microsoft Access

• Edge

• Encompass

• Calyx Point • Filing/Editing/Scanning

• Typing (45+ wpm)

• Office Procedures

• Receptionist Skills • Account Management

• Customer Service Skills

Employment History Amerisave Mortgage Corporation, Atlanta GA

Sales Manager Assistant/Loan Coordinator II Nov 2008-Present

• Uploading Credit Packages and Conditions to investors for approval as well as Analyzing credit reports for credit worthiness.

• Gathering loan documentation and reviewing for compliance and accuracy.

• Running DU, Clues and AUS to qualify loan structure.

• Clearing and submitting loan conditions per conditional approvals received.

• Scheduling Closings.

• Auditing files for compliance and completeness in accordance with government regulations.

• Assisting Sales Managers, Underwriters and Borrowers throughout the loan process.

Countrywide Home Loans, Atlanta GA

Contractor/Administrative Support, Jan 2008-June 2008

• Working in assisting in processing files with the Beazer Home Builder Program as the preferred lender of choice.

• Assisting borrowers through the loan process as well as being the single point of contact for the southeast region.

• Performing post close audits of closed files checking for Due Diligence

• Maintaining quality control/ satisfactory records and assuring compliance for each file.

• Preparing a variety of reports, correspondence and documentation using various software and databases.

• General office duties performed to include answering a multi line phone system, ordering supplies, mail distribution, filing, scanning, etc.

Amstar Financial Mortgage Atlanta, GA

Senior Processor, Jan 2007-June 2007

• Support sales reps in marketing new clients and upgrading existing service.

• Analyzing credit reports for credit worthiness.

• Running DU, Clues and AUS to qualify loan structure.

• Gathering loan documentation and reviewing for compliance and accuracy.

• Quickly and effectively solve customer challenges.

• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

Option One Mortgage Corporation/ HR Block Mortgage Corp, Atlanta GA

Receptionist/ Processor ( April 2002-July 2004)

Loan Processor III/Underwriter I (July 2004-January 2007)

• Uploading Credit Packages and Conditions to investors for approval.

• Gathering loan documentation and reviewing for compliance and accuracy.

• Running DU, Clues and AUS to qualify loan structure.

• Clearing and submitting loan conditions per conditional approvals received.

• Worked closely with the sales team and staff and Assisted in the training and development of new processing employees.

• Quickly and effectively solved customer challenges or concerns via phone and email..

• Effective Processing of consumer loan files.

• Building and maintaining strong relationships with internal and external customer relationships. .

• General office duties performed to include answering a multi line phone system, ordering supplies, mail distribution, filing, scanning, etc.

• Reviewing documentation pertaining to the loan file and issuing conditional approvals based on credit worthiness, loan structure etc.

• Reviewing credit and income documentation.

• Performing quality control audits.

• Preparing a variety of reports, correspondence and documentation using various software and databases.

Education Morehouse College, SW Atlanta GA

Candidate for Bachelors of Arts Degree in Education 1996-1998

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