Engineer Customer Service
Resume:
CELLULER TECHNICIAN
Education, Experience & Location
Resume ID:
Location:
INDIA
Education:
DIPLOMA IN MOBILE PHONE REPAIR
Experience:
Language: English, Hindi, Marathi, French & Esponal some,
Date of birth -25/08/1984 Passport number : F5286649
View contact information: 4/351, Goverdhan Vilas, Udaipur, Rajasthan .313001. India.
Mobile : +599******* West Indies, India home -009*********** Email: *********@*****.**.**
Resume
OBJECTIVE:
Short Aim: I want to implement my recent knowledge and skills such as (Nokia, Sonyericsson, Motorola and etc) Mobile phone repairing, maintenance and refurbishing in the field of Telecom Industry. Adaptable to professional working environment, accept challenges with an ultimate objective to pursue a challenging career. Enthusiastic highly motivated telecommunication technician with expertise in circuits diagram by schematic method in mobile phone.
Long Aim: My recent Knowledge and Skills that officially Authorized by Maximum Telecom and the addition of my 6 years of hands-on experience in Mobile phone repair engineering work. I was Nokia Service engineer in Maximum Telecom I also look for an opportunity to exercise some independence in carrying out my duties."
Work Experience:
Venus Engineering Institute- Mobile phone repair Engineer 2003-2005
Electro vision- Mobile phone repair Engineer and (handling and maintenance of Mobile phones 2005.
Royal electro vision Spectra Authorized Service centre- - Mobile phone repair Engineer.2006
Maximum Telecom an Authorized Nokia Service centre in Sana’a Yemen – Nokia Service Engineer 2007 – 2008. Touch Telecom my own business (both service repair and sales of accessories).2008 – 2011.
Currently-KISKO LG Electronic in St martin at postion of repair and sales. 2011 still contunie
I do service and sales in Kisko Electronic, repair and handle all kind of repair, provide customer support.
St martin is in Carribiean Island in West Indies
Areas of Responsibilities:
? Maintain and check up on Mobile phones/repair station such Mobile equipment or text fixtures. Cell phones and supervise technicians in Repair, circuit modification and troubleshooting particularly the individual problem. Responsible of the company in technical planning, organized, and prioritized work.
? Problem solver who persistently follows up until issue is resolved. Exceptional troubleshooter
? Over 6 years of experience in telecommunication with special focus mobile phone hardware and software and transmission.
?Friendly with positive attitude towards superior and team leading work
? Making goods ambitious and hardworking and excellent result output.
? Good communication skills in both written and verbal.
? Analyzing and finding fault by schematic method and troubleshoot and good result.
? Good sense of humor and friendly demeanor.
MAXIMUM TELECOM:
NOKIA AUTHORIZED SERVICE CENTER
The Company engaged in Cellular Phone Repairs and Sales. Maximum Telecom. Communication has been selected one of the Main Authorized Repair Center of Sana’a by Nokia.
Area of Responsibilities:
? Technicians in cellular phone repair were appointed. Coordinate with Nokia, Motorola, Samsung, Sony Ericsson, Alcatel, and Nokia for parts and equipment purchasing and technical support. Authorized Service Repair Center for Nokia and Sonyericsson
? Developed Repair, Modification, RF tuning, troubleshooting and re-flash and re-program or re-installation Mobile Phones Operating System in any brand of GSM, CDMA, iDEN
? Maintain such Authorized repair Level 1, 2, 3 and 4 Motorola and Nokia Cell phone such modifications, operations and refurbishing mobile phone. Also re-flash Operating System for all Mobile brands
? GSM AND NOKIA SERVICE ENGINEER:
Fault finding and repairing of Nokia and Sonyericsson Mobile phones {GSM & WCDMA} component level {level 3 & level 4}.
Software installations and upgrading
Having good knowledge of SMD and micro and BGA components soldering, disoldering and rework soldering machine
Having good knowledge of GSM network structure-balling of IC, changing LCD, MIC, SPEAKER, and COVER HOUSING AND SOFTWARE WORK.
Rebolling of Chip,IC,
I can do level1, level 2 & level3 work in Iphone,HTC, Blackberry,Nokia, Sonyericsson,Samsung etc.
I do repair of Nokia,Sonyericsson, Iphone,Blackberry,HTC and many more in component level,chip level,troubleshooting fault rectifying audio section,network section,power section,charging section, RX and TX network, rebolling of IC, also unlocking of Iphone, Blackberry by Mep code, HTC online unlocking and also with unlocking software. Hardware and Software of Iphone, Blackberry, Nokia. I want to engage in android phone also, I do hardware level in android, good analyzing of schematic diagram. I can level 1,2 & 3 and also I perform in Nokia Authorized Company in Yemen.
EDUCATION:
Diploma in Mobile phone repairing.
Diploma held by Venus Engineering Institute.
Secondary from Maharashtra Pune board. 2nd division.
Senior secondary from Rajasthan Ajmer board.2nd division.
Diploma in Computer Science.
Diploma held by Super computer education.
TECHNICLA KNOWLEDGE AND PROFESSIONAL ACCOMPLISHMENT:
Mobile phone maintenance, repair, refurbishing of cell phones, troubleshooting on PCB, etc.
Work done of all kind of Cell phones such as Nokia, Sonyericsson, Motorola and etc.
Maximum repairing ability in mobile phones all levels from level1, level 2, level3 and level4.
Software and hardware both technical idea and knowledge to troubleshoot (flashing, programming, unlocking, security unlocking.
Successfully troubleshot of mobile phones problem identify and makes effective solution and corrective on its
Understanding problems of customer and give correct response to customer’s active care of customer. Giving better result of course in short time of period.
Knowledge and idea to operate phoenix, Wintesla, UFS -5 -6, Griffin, DCT -3 & 4, BB5 models software flash, unlock.
Troubleshooting by schematic method and analyzing the problem.
Integrity and ability to absorb latest upcoming technology faster.
Follow ESD and EPA area:
Providing good technical customer support for GSM protocols of GPRS, MMS, WLAN, BLUETOOTH, EMAIL TCP/IP, MODEM And PC SUITE configuration and other mobile related issues.
Providing friendly environment for customer service.
Responding to customer technical inquires.
Training and motivating the service center staffs
ESD CO-ORDINATER:
Providing appropriate training for all technical staffs.
Specifying and maintaining a list of ESD equipments.
Inspection, maintain and verifying conformance of EPA {ESD Protected area}.
Defining and selecting equipments for use with in the EPA.
Defining and boundaries of Electro Static protected area.
REFERENCE: Hitesh Trader, Mobizone Service centre.
Hitesh Sharma: 941-***-****.
Contact this candidate