Customer Service Administrative Assistant

Daricka Banks

**** *** ******* ****** #*** • Daly City, CA, 94014 • 415-***-****

Email: **********@*****.***

Objective

Seeking an opportunity with an organization where my extensive office administration and customer service skills will be further developed and utilized.

Summary of Qualifications

• Strong analytical skills

• Solid negotiating skills

• Efficiently meets deadlines

• Effective interpersonal skills

• Exceptional at multi-tasking and prioritization

• Maintains composure in pressure situations

• Computer Skills: Microsoft Office: Word, Excel, PowerPoint, Access, Outlook, and Lotus Notes

Professional Experience

City & County of San Francisco, San Francisco, CA

Senior Clerk, Human Services Agency 12/11-06/12

• Assisted senior personnel with client intake, weekly orientations, and administering tests for job readiness

• Offered specific training programs and resources to help workers improve, maintain, and enhance job skills

• Monitored, evaluated, and recorded training activities and program effectiveness

• Assessed training needs through surveys and interviews with prospective employers and community leaders

• Preparation of letters, memos, mass mailings, and file maintenance.

• Data entry of confidential and time sensitive information.

• Preparation of written documents to include correspondence, reports, meeting minutes, and presentations.

University of California, San Francisco

Accounting Assistant III - (Clinical Pharmacology) 09/05-8/09

• Managed federal and state grant funds to assure compliance and availability.

• Assisted with grant preparation to ensure grant approval.

• Compiled documentation needed to support contract approval process.

• Monthly account reconciliation for over 20 accounts

• Prepared check request, travel and expense reimbursements for all departmental personnel.

• Verified accuracy of accounting documents.

• Prepared journal entries to correct reconciliation errors.

• Posted and adjusted balance entries to ledgers.

• Worked closely with senior executives to maintain accurate availability of funds needed for purchase of materials goods, and services.

• Maintained and reviewed computerized or manual records of items purchased, cost deliveries, product performance, and inventories.

Purchasing Assistant II - (Epidemiology & Biostatistics) 4/99-9/05

• Researched and evaluated vendors based upon prices, quality, availability, and reputation.

• Procurement of all IT materials, supplies, and equipment.

• Accurately entered and tracked purchase orders to ensure timely receipts.

• Conferred with staff and end users to discuss remedies for defective or unacceptable goods or services.

• Monitored contract performance to ensure vendor compliance.

• Solicited and selected vendors for quotes to obtain the best prices and availability.

Administrative Assistant II - (SOM, Office of the Dean) 11/96-4/99

• Operation of multiline telephone system to answer, screen, or transfer calls, providing information, taking messages.

• Calendar Management for Director of Medical Education and Department Manager

• Independently scheduled and coordinated large events to include employee meetings, retreats and conferences.

• Managed and monitored complex travel and lodging for department executives.

• Processed and prepared memos, correspondence and other documents.

• Compiled reports from manual or electronic files, inventories, mailing lists and databases to be distributed to department heads.

• Served as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems for quick resolution.

• Assisted with School of Medicine website maintenance on a quarterly basis.

Education

Received A.A. in Health Sciences, City College of San Francisco, San Francisco, CA as of December 2011

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