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Customer Service Representative

United States
August 08, 2012

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Jerry Blair

***** * **** **

phoenix, az *****

Cell: 480-***-****


Professional Summary

Motivated, well rounded customer service representative with over 25 years in the food and beverage industry with extensive work in upscale hotels and resorts.

fluent in both English and Spanish

Skill Highlights

Responsible for inventory control

Customer service oriented

Daily invoicing

Credit card processing

Liquor laws

Large cash/check deposits

Training development

Cash management

Listening skills

Courteous demeanor

Strong client relations

Energetic work attitude

Work Experience

February 2010 to Current

Arizona Broadway Theater Peoria, az

Food server

To service 25-40 guests dinner from a full menu in a very limited time frame. Handling of all checks and credit cards. And to complete all designated side work.

July 1996 to February 2010

Scottsdale Plaza Resort Scottsdale, Az

Banquet Captain/ Banquet Beverage Captain

As a Banquet Captain I supervised designated banquet functions to include ordering all necessary items such as buffet tables, serving utensils, dishes, glassware. To manage all staff members in an efficient manner as to accomplish all the tasks needed to complete the function. To organize an itemized check and present to the client for payment. And to uphold and maintain all service standards at all times.

As a Banquet Beverage Captain I was responsible for ordering all liquors and other beverages for each nights events. I supervised a staff of up to 10 bartenders and was responsible for getting all the bars set and ready for each days functions. To present itemized bar checks to each client for review and to do a nightly inventory of all wines, beers and liquors and ordering for the upcoming days functions.

Education and Training

1986 Central Valley High Spokane, Wa

High School Diploma General

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