Manager Technical Writer

CLEARANCE STATUS

Secret Clearance Current as of July 2011

SUMMARY OF QUALIFICATIONS

*-**** *****-******* ****** and accomplished Technical Writer with exceptional administrative support experience. Creative passion and an extensive background in the following competencies:

Problem-solving Decision-making Technical Translation Communication Liaison Leadership

• Deliver technical information (Interactive media, online help, software applications) into concise written English.

• Enforce Senior-level management’s vision/mission into efficient workflow Procedures.

SKILLS

Adobe Technical Communications Suite 3.5 * XML * Technical Writing * MS Office 2010 * Adobe Creative Suite CS5.5 * Snagit 10 * MS Visio * Mindjet Manager 2012 * Open Office * iWork ’09 * iLife ’09 * Google Apps * Blogging Platforms * Social Media (Facebook, Twitter Client, Google +1, etc.) * Process Mapping * Mind-Mapping * Concept-Mapping * Camtasia Studio * Axon Idea Processor 2012 * Scrivener (MAC/WIN) * Celtx 2.9.1 * Storyboard Quick Studio * Windows 7 * Mac OS X

DOCUMENTATION/WEB PUBLISHING INFORMATION

(TECHNICAL WRITER) JHT, Inc. [Jan 2011 – Present] www.jht.com

• ACHIEVEMENT: JHT has been awarded a multiple-award indefinite delivery, indefinite quantity (IDIQ 8(a) contract from the NOAA

• ACHIEVEMENT: JHT was awarded a new training contract from the IAAFA.

• Develop and Manage military/civilian Technical Manuals and (IETM) Interactive Electronic Technical Manuals.

• Convert traditional Technical manuals into XML format per military specifications.

• Manage Military development standards (MIL-STD) and ISO 9001 standards per Manual conversion.

(TECHNICAL WRITER) Opinicus Corporation [Sept 2005 – April 2010] www.opinicus.com

• ACHIEVEMENT: The first simulator corporation with two simulators meeting FAA approval in one week.

• Interview SME (Subject Matter Expert) for 90% technical proficiency and/or document requirements.

• Publish documentation for FAA approval (over 90% proficiency).

• Develop, Coordinate, and Implement ISO 9000 Standards with the Quality Manager.

(TECHNICAL WRITER) IT Resources/Bright House Networks [June 2005 – Aug 2005] www.mybrighthouse.com

• Elicit business requirements into document development, document delivery, and technical specifications.

• Initiate policies for Workforce Management System.

• Publish process maps reflecting workflow for ABS (Advanced Broadband Services).

• Create, write, and publish documentation (process maps, policy maps, Technical Manuals) for policies and procedures throughout all regions of Bright House Networks.

(TECHNICAL WRITER) CDI Corp/Verizon DSS [Aug 2004 – May 2005] www.verizon.com

• Standardize business requirements (30% increase in performance).

• Write, design, and publish Documentation for web-based GUI applications (.NET, Crystal Reports, Flash).

• Increase Documentation review/approval process by 40%.

(TECHNICAL WRITER) Scientific Marketing Research [June 2004 – Aug 2004]

• Develop, plan, write, and edit operational and instructional manuals for web-based publication (PDF).

• Create, develop, plan, and write MS PowerPoint Presentation per the above instruction manual.

(TECHNICAL WRITER/WEBMASTER) World Airways, Inc. [May 2002 – May 2004] www.worldairways.com

• Create, develop, plan, write, and edit operational, instructional, maintenance and installation manuals for paper, multimedia, and web-based publication (PDF, HTML, SGML, and XML).

• Plan, design, and build Interactive CD-ROM (approved by FAA and passed Department of Defense Audit).

• Increase efficiency of manual creation and development by 85%.

• Shorten manual cycles from six months to 8-11 weeks.

(WEBMASTER/SENIOR TECHNICAL WRITER) AWC [February 1999 – June 2002]

• Develop methods for increasing website traffic by 50% and designed, updated, and enhanced company website.

• Develop, write, and publish interactive user manuals for employee’s mastery of web content.

(CONTRACT TECHNICAL WRITER) QuesTech Computer School [Oct 2001 – Jan 2002]

• Condense Microsoft certification from 85 pages to 30 pages.

• Design and develop Microsoft A+ certification projects.

(CONTRACT TECHNICAL WRITER) Citizens’ School [Feb 2001– Nov 2001] www.citizenschool.com

• Design, research, and develop documentation for mastery of HVAC electrical, mechanical, and machinery procedures.

• Create interactive user manuals for mastery of specified subject matters.

(PROOFREADER/DOCUMENTATION SPECIALIST) Bowne, Inc. [Oct 1999 – Dec 1999] www.bowne.com

• Design style/layout of specialized financial documents (10Q, S-1, Annexes, etc.) of corporate companies for stockholders (IPOs).

MANAGEMENT/WRITING & EDITING EXPERIENCE

(EDITOR-IN-CHIEF) Morris Brown College [August 1995 – August 2000] www.morrisbrown.edu

• Supervise staff of 20 writers and increase newspaper production by 80%.

• Supervise start-up newspaper to three consecutive 1st place SPRI awards (1997, 1998, and 1999).

• Increase readership of online magazine subscribers by 35%.

MILITARY AWARDS

National Defense Service Medal * Overseas Service Ribbon * Southwest Asia Service Medal w/2 bronze stars

EDUCATION

BA in English Language and Literature/Journalism (Morris Brown College) May 1999

PROFESSIONAL REFERENCES

Paul Bridges (Integrated Program Scheduler)

Boeing

P.O. Box 3707

Seattle, WA 98124

P 971-***-**** cell

E *******@*****.***

John Sexton (Supervisor, Network Operations)

Verizon Wholesale Markets (DSS)

201 North Franklin Street

Tampa, FL 33602

P 813-***-**** work

E ****.*.******@*****.***

Troy Fey (Director of Engineering)

Opinicus Inc.

1827 Northpointe Parkway

Lutz, FL 33558

P 813-***-**** work

E ***@********.***

Terronce Estell (Student Activities Recruitment)

Morris Brown College

643 Martin Luther King Junior NW

Atlanta, GA 30314-4195

P 404-***-**** work

E ********.******@***********.***

PERSONAL REFERENCES

Rob Winokur (Vice-President, National Sales)

Bank Of America Merchant Services

3248 Russett Place

Land O Lakes, FL 34638

P 813-***-**** cell

E *.*******@*******.***

Nicole Comick-Bates (Brownfields Program)

US EPA, Region 4

Sam Nunn Atlanta Federal Center

RCRA Division

61 Forsyth Street, SW

Atlanta, Georgia 30303

P 404-***-**** work

E *****.******@*******.***.***

Steven Rush (Systems Administrator)

Numara Software

2202 North Westshore Boulevard

Tampa, FL 44607

P 813-***-**** work

E *******@*****.***

William Ponder (CSSC Representative)

Verizon

610 East Zack Street

Tampa, FL 33602

P 813-***-**** cell

E **********@*****.***

Damian Mitchell (Territory Manager)

Unyter Enterprises

P 404-***-**** work

E *********@******.***

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