Customer Service Technician

**** ****** ***

Antioch Ca. ***** Phone 415-***-****

E-mail ***********@*****.***

Frank Madu

Security clearance Current Top Secret/SCI Clearance

Objective

My years of military experience and achievement has increased my responsibility in leadership and management. Ten years of Telecommunications Processor using state-of-the-art multimedia technology. Ten years of Technical Control Communication. Ten years of Satellite Communication able to make difficult decisions in stressful communication situations.Selected Accomplishments

Selected Accomplishments:

Proven success in Electronics as a Crypto logical Technician with staff and operations management experience.

As Lead Worldwide Tacamo Broadcast Procedure Technician, instrumental in the installation of new warfare training equipment.

Corrected several electronic warfare degrading casualties allowing the USS Essex to fulfill its missions.

Responsible for operating three strategic communications facilities in the continental United States. Coordinated and provided direct fleet support for world wide ground to air/air to ground strategic communication networks in support of CTF-124 and USSTRATCOM.

As Command JPASS Coordinator, installed and organized the program for submitting, verifying, and expediting of security clearances. Also trained personnel in the usage of the ESPQ Program and JPASS System. As Operational Control Alert Duty Officer, was responsible for the launching of over 500 Aircraft & Processed over 300 EAM’s without a flaw. Responsible for drafting, transmitting, receiving , routing, and logging over 1500

messages

Summary of qualifications

Summary of qualifications:

Proficient with Windows XP, Windows Office 2000/ 2003, React (T1 troubleshooting software), Advanced Satellite Communication School (SATCOMM), High Frequency Surface Communication System, Single-Sideband (SSB) Narrow-Band Voice Systems Operator, High Frequency Transmitter Operator, 3M Maintenance Administration in Communication System, computer assembly, trouble shooting, & upgrade; proficient phone skills, data entry, customer service; type 35wpm; strong communication, organizational, interpersonal and problem solving skills; ability to work as a team player as well as individually.

Education:

Jun 2003 2379 Communications Technical Control School

May 2003 Electronics Warfare Journeyman Ops

May 2003 Electronic Warfare Module Manager

Apr 2003 Electronics Warfare Threat Recognition

Sep 2002 First Line Leadership Development Program

Mar 2001 Electronic Warfare Support Systems and Test Equipment

Nov 2000 Electronics Warfare Operations

May 1996 Bachelors Arts emphasis in Management

Professional experience:

Telecommunications Technician

Electrical skills AC and DC. Organize, form, dress, and label cable, terminate and activate cable on cross-connect block and patch panel. Remove abandoned cables, have strong knowledge of 4pair and 25 pair and 30 pair cable color code and wrap. Diagnose and troubleshoot copper and fiber optic cable problem. Knowledge of transmission facilities (OC48, T3, T1, DS3, DS0). Monitor status of BTS and Transmission systems that are not monitored by the Network Operating Center (NOC). Provide orderliness and cleanliness at all sites; perform routine, preventive and corrective maintenances on all equipment. Monitor, troubleshoot and restore network outages of BTS units, equipment installation, inventory of sites and spare stock and any other mission related tasks management may require. RF power sets and calibrations to CDMA cell sites. Antenna sweeps and VSWR troubleshooting.

03/11 - present Allied Barton Security San Jose Ca.

Security Specialist

Coordinate and lead responses to emergency situation, current (TWIC) Card, Class "A" Drivers License, strong written and verbal communication skills, Knowledge of C-CURE and Linnel badge systems

working knowledge of CCTV systems/FCC panels, possess current guard card

heavy Customer Service, foot patrol.

Observe and report, patrols (foot/vehicle), access control & property removal, emergency notification & response, public relations & customer service, reporting, writing and other duties.

Radio (2-way), telephone, keys, key cards, bar scanner wands, computers, keyboards, fire extinguisher, clip boards, motor vehicles or carts, notification and announcement equipment, and writing instruments.

Walk, stand, and sit for varying lengths of the shift; climb stairs or ramps, patrol sidewalks; and sit for varying lengths of the shift; observe & communicate; use of senses; sight (including night), hearing (from alarms to radio Communications).

02/07 – 02/11 United States Navy Travis Air Force Base

Alert Duty Officer

Was responsible for the execution of alert flight schedules, routing of Emergency Action Messages, implementation of DEFCON Procedures, and dissemination of information to alert aircrews.

Publications Petty Officer:

Inventoried, secured and controlled all classified publications and materials.

USMAPS Coordinator:

Was in charge of briefing and training command personal on military apprenticeship programs.

08/01 – 02/06 United States Navy USS Ogden, USS Essex

Master-At-Arms, qualified with; 9mm, baton, mace, CPR/First Aid, (SSDF) Sound Security Defense Force, Trained in crowd control, traffic control, experienced with riot gear, Anti-Terrorism-Counter-Intelligence training, USN.

Cryptologic Technician, Electronics Warfare Technician

Operated a computer system to analyze intercepted electronic systems, identified and classified general characteristics of electromagnetic systems. Prepared reports using analysis equipment including signal generators, graphic recorders and spectrum analyzers. Troubleshot and repaired electronic systems to component level, tested analog and digital circuits, serviced mechanisms and digital logic and interconnecting circuits. Operated general-purpose test equipment, including power meters, oscilloscopes, signal generators, counters, pulse generators, etc. Read and interpreted electrical/electronic schematics and blueprints for maintenance and modifications. Inventoried installed equipment and spare part support; maintained radio frequency transmission systems.

Lead Technician:

Oversaw all equipment maintenance on SLQ-32 system Mk 36 DLS launching system and PCMS materials.

Leading Petty Officer:

Was in charge of training, advancement and growth for twelve technicians.

Work Center Supervisor:

Was in charge of maintenance scheduling and system performance checks.

JPASS Coordinator:

Was in charge of maintaining web based program to secure security clearance for the command.; trained personnel on the JPASS & EPSQ programs. Updated and monitor command personal clearances using program

Watch Bill Coordinator:

Maintain & Schedule import duty section watches for overall ship protection

Professional memberships:

2 (NAM) NAVY Achievement Medal, 3 Good Conduct Award, United States Navy, (AF&AM) Isaiah Lodge #5, Iron Man Contest (USS OGDEN LPD-5), Vice President of Phi Beta Sigma Fraternity, Inc.

Languages:

Immediate Ibo; Beginner’s Spanish

Awards received

: Good Conduct Medals 2003 & 2006, Navy Marine Corps. Achievement Medal 2007

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