Customer Service Manager

Christina Stone

PO Box ***** Winston Salem NC, **114 [336-***-****] [afviwc@r.postjobfree.com

Experience Insurance Verification Specialist

**/****-******* ****** ******, Winston Salem, NC

Verify eligibility and benefits for hospital tests and procedures

Obtain authorizations for radiology procedures

Contact physician offices for updated patient information

Phone customer service utilizing the t-metric system when necessary

Work as a team to achieve daily, weekly, and monthly goals

Train new employees

Customer Service Rep

03/2009-10/2009 Novant Medical Group, Winston Salem, NC

Service inbound calls in a timely manner regarding patient

accounts

Research inquiries, make corrections and update insurance and

demographics

Accept payments, setting up payment plans

Forward problem issues to appropriate departments and

document for follow up

Accts Receivable Rep

07/2006-03/2009 Labcorp of America, Winston Salem, NC

• Data entry of patient demographics, insurance information

• Correct, edit, and verify ICD-9 codes, medical test codes

• Research and customer service

• Train new employees

Inbound Customer Service Rep

08/2004-05/2006 Medcost LLC, Winston Salem, NC

• Service incoming calls regarding general issues, claims inquiries, and complaint calls, as appropriate

• Provide proper documentation to support level of service and referrals as deemed necessary

• Participate in weekly meetings and monthly training sessions for skill enhancement

• Assist various departments with workload duties as required by management

Cashier/Server/Shift Manager

07/1996-05/2006 Oyster Bay Seafood Restaurant

• Responsible for greeting and seating guests

• Telephone Customer Service, filling orders

• Open and close establishment, running daily reports and balancing of sales

• Handle customer complaints/issues

• Train new employees

Cashier/Counter Clerk/Night Manager

11/1990-05/2006 Deweys Bakery

• Customer Service

• Faxing orders

• Decorate cakes, help with special orders

• Balance daily reports of sales

• Train new employees

Education North Davidson Senior High, Welcome, NC

08/1983-06/1988

Diploma

Related Skills computer skills, adding machine, 10-key,

cash register, fax machine, Excel, Word, PowerPoint

Personal self driven, detail oriented, good communication skills, team player, dedicated

References Available upon request

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