Customer Service Manager

**** *. *****. **** *** TINLEY PARK IL,*****

708-***-**** ********@*****.***

CASSANDRA VILCEK

OBJECTIVE

My goal is to obtain a rewarding career in a company where my efforts and knowledge create continuous success for the company and in return a fulfilling career for myself .

SUMMARY OF QUALIFICATIONS

Through out my 14 years in the employment business I have worked where customer service is the key ingredient. My experience has spanned from grunt work to management. I have worked with my hands as well as my brain and most importantly almost at the same time. My learning and experience includes how to paint a car to creating lesson plans for students.

EXPERIENCE

August, 2008 to November, 2010 Outriggers Restaurant. Tinley Park, Il.

[ Bartender, Server, Hostess

Customer Service, Maintaining a smooth and continuous operation by organization, internet usage, customer contact in person and through media, general maintenance of the restaurant, inventory, and general reception work. ]

April, 2003 to January 2007 Buds Place, Turf Room Tinley Park Il.

Server, Bartender, Manager

Customer Service, working as a team to create a fun and productive environment, maintaining order in a chaotic environments, multi tasking, inventory, cash handing.

July 2000- March 2003 My Chauffeur/ American Limousine

Reservationists

Setting up appointments and conformation. reporting feedback of services from customers, designing plans for usage of limos for the customer such as routs, designing their trip or party, and setting up appointments.

EDUCATION

2000- 2006 University Of Illinois of Chicago, Chicago, Il.

Writing, Secondary Education in English

I tutored at the campus writing center directing students with their writing assignment. I tutored in writing centers CPS system.

[ 1998- 2000 ] [ Morton College] [ Cicero Il. ]

Psychology, Art.

I held a position on the college activities board. My duties consisted of finding activities that students could participate in using the funds dedicated to the activities committee ]

EXTRACURRICULAR ACTIVITIES

I was involved in track as a teen and progressed to cycling in my early twenties. I have abandoned both as I have aged, but I still accomplish some athletic goals at this time. A new organization that I have revisited and now participate in my church.

LANGUAGES

English, Some German

REFERENCES

Virginia Hodkins Homer Glen, Il, Bartender Known for 5 years

Julie Pacelli Orland Park Il, Stylist Known for 5 years

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