Shayla Milledge

***** ****** ***** **.

Pensacola FL 32506

850-***-****

850-***-****

SUMMARY OF QUALIFICATIONS: Over three years of customer service and cash handling I have strong interpersonal skills, excellent written and oral communication skills, technical and administrative skills, and personal computer skills to include Microsoft Word, Excel, and etc. I am also proven to be an outstanding performer and consistent top selling employee.

OBJECTIVE: To obtain a growth oriented company that offers challenging responsibilities and the potential for advancement.

PERSONAL EXPERIENCES:

TALECRIS: 850-***-**** JULY 2011- JAN 2012 MEDICAL RECORDS/DONOR PROCESSOR

My duties are filing donors charts and keeping their files well organized. I do screening for the donors to determine the suitability to undergo plasmapheresis through verification of accumulated data. I communicate with the donor's medical information with the Physician Substitute who conducts full screening for the new donors. I determine Protein via finger stick and use of the hematastat an refractometer. I perform general administrative duties including greeting donors in a friendly manner, answering phones, and assisting center management as needed. I learn and maintain thorough familiarity and compliance with all state and federal regulations, FDA approved Standard Operating Procedure Manual, OSHA, and other internal company procedures.

NAVY FEDERAL CREDIT UNION: 850-***-**** OCT 2010- NOV 2010 ACCOUNT SPECIALIST

I was responsible of taking inbound calls of regarding to each members accounts such as being responsible of making changes of address and phone number and while using codeword if necessary, issue new products, report lost or stolen or their card or money, making sure the members account has not been lingered into, ask security questions to keep the members account well protected and secured, transfer calls if the member wants to issue a loan, do a money bank wire, or issue a new credit card. I made sure that I was very presentable towards the members over the phone to let them know that their accounts are safe and confidential.

ADVANCE AMERICA: 850-***-**** JAN 2010- OCT 2010 CSR

I provide good customer service towards the advances and other services we provide. I make collections calls, reminder calls and answer phones of regarding to a customer’s account of when they are due or make payment arrangements for them. I handle money by making sure that the safe and my drawer is well balanced and to not be over and short. I make bank withdrawals and deposits when needed and to keep track of daily paperwork along with doing the held check audit once a week. I do store cleaning to be well organized and make sure that my workplace is very neat and in very well presentable to the customers.

BEALLS: 850-***-**** SALES ASSOCIATE

I provided prompt, courteous customer service. I did different transactions of sales on registers and properly handle money accurately along with checks or other types of payment received for any merchandise sold. I performed cleaning duties necessary to maintain store cleaning and basic upkeep and/or cleaning of all the equipment in the store. I assisted in maintaining proper inventory levels and shift audits. I controlled merchandise, cash shortages and other selling expenses. I performed all duties with minimal supervision. I attended job-related meetings and performed other duties as assigned to me.

ALL AMERICAN INSURANCE: 850-***-**** MAR 2007- JUN 2008 CSR

I assisted and serviced life and auto insurance to customers of All American Insurance Company and its subsidiary companies. I analyzed callers needs and provided prompt and accurate responses to inquiries and requests for assistance. I handled a high volume if incoming service calls while maintaining high customer service standards.

STEIN MART: 850-***-**** MAY 2006- AUG 2006

I was responsible for all aspects of customer service, making bank deposits, and securing at close. I processed incoming orders by phone and emails, tracking orders in response to customers inquiries, related order fulfillment and shipping tasks. I answer incoming calls to support customer needs.

EDUCATION:

PENN FOSTER CAREER SCHOOL: PHARMACY TECHNICIAN JUNE 2009- DEC 2009

PENN FOSTER CAREER SCHOOL: FITNESS AND NUTRITION NOV 2008- FEB 2009

PENN FOSTER CAREER SCHOOL: MEDICAL OFFICE ASSISTANT JULY 2007-OCT 2008

ESCAMBIA AND ENTERPRISE HIGH: FEB 2005

SKILLS:

Type up to 40 wpm. I’m good with Microsoft Word, Word Perfect, Excel, Office Equipment such as Printers, Fax and Copy Machines

CERTIFICATES:

Pharmacy Technician

Fitness and Nutrition

Medical Office Assistant

Business Cooperation Education

REFERENCES:

Rosa Salazar 708-***-****

James Purdy 850-***-****

Brittnea Jones 773-***-****