Administration
Resume:
Sharon M. Wilson
**** ***** *** • Wilmington, DE 19805 • 302-***-**** cell or 302-***-****• Email:**************@*****.***
Summary of Qualifications
• Bachelor of Organizational Management. 90 Credits in Psychology
• Experienced in Sales Management and Customer Service.
• Strong organizational and interpersonal skills to handle sensitive matters
• Excellent interpersonal and problem solving skills, having dealt with a diverse
population of professionals.
Education
Bachelor of Organizational Management
Nyack College
Nyack, NY
Relevant Coursework: Strategic Management, Organizational Behavior and Analysis,
Organizational Communications, Diversity Management (GPA 3.7)
Experience
Human Resource Assistant 2006-2007
NRI Staffing Bethesda, MD
Temporary Assignment)
Organized and maintained employee records. Completion of background checks for various positions. Responsible for sending offer letters and benefit documents for prospective hires also helped to coordinate new employee orientations.
Group Sales Manager
2005-2006
Macy’s Department Stores
McLean, VA
703-***-**** EXT 2211
Perform training and development of sales staff within two departments in Macy’s store. Recruit, interview and screen prospective sales associates for many departments through out the store. Monitor weekly and monthly sales volumes for multiple departments. Oversee weekly and monthly team building meetings for departments. Monitor, track and follow up on credit card sales goals of sales associates. Provide a pleasant working environment which is conducive to associate success. Conduct risk management training and performance. Prepare visual displays for Ralph Lauren, Tommy Hilfiger and Hotel bedding collections. Provide management and inventory control to twelve stockrooms. On occasion responsible for the closing process of the 40 million dollar store.
Account Manager 2002 - 2003
Bisys Insurance Services Bethesda, MD
(Underwriting)
Responsibility includes serving as liaison between life agents in the field and life insurance companies. Manage approximately 200 cases while shopping high risk cases to appropriate companies in order to obtain life policies. Order medical records from multiple Dr’s in order to have them reviewed by underwriting team.
Agent Licensing Specialist
1999 - 2002
Banner Life Insurance Service Rockville, MD
Work as liaison between life agents and state licensing boards. Ensure the processing of life agent applications in a timely manner. Request background checks for agents.
Assistant Sales Manager 1997-1999
Macy’s Department Stores Lawrenceville,NJ
Responsible for the interviewing of sales associates. Monitor sales volume and perform risk management tasks. Perform supervisory functions such as delegating assignments.
Summary of Accomplishments
Excellent experience in managing large case load in sales and customer service environments. Maintained a reputation throughout my professional career as a relentlessly professional with intense goal orientation, strong self-motivation and initiative, extraordinary resourcefulness and creativity, as well as exemplary leadership skills.
Summary of Skills
• Computer experience includes WordPerfect, Microsoft Word, Access, Excel, PowerPoint
• Excellent interpersonal and communication skills, articulate and effective
communicator;
adept at speaking to large groups and working closely with individuals at all
levels of an organization.
Contact this candidate