Customer Service Human Resources
Resume:
Susan E. Bambusch
Indio, California 92201
afm4du@r.postjobfree.com
Objective
Gain employment with an entity that will utilize my business management skills and provide me with the opportunity to be a team player !
Experience
FANTASTIC EXT, INC.
34110 DATE PALM DRIVE
CATHEDRAL CITY, CA 92234
May 1997-June 2012
CEO
Administrator
Officer
Built this company from inception in 1997 to a successful multi million dollar a year revenue Corporation
Was responsible for all operations from employment management to financial courier of records, government reporting and all aspects of customer service, management and problem reconciliation
Reviewed Employment Applications and made decisions regarding hiring and termination when warranted of employees.
Trained new employees according to standard operating procedures.
Developed employee compensation programs for exempt and non-exempt employees
Developed and instituted an employee handbook and prepared and recorded copies to employee files of any actions both affirmative and negative with regard to performance
Developed new employee training methods to improve performance.
Handled all aspects of EDD and Federal appeals, audits in reference to employee termination/unemployment, payroll reporting, standard quarterly reporting and revisions and revenue business audits
Managed the clerical staff and evaluated all employees in consideration of job performance, scheduling and reviewed /recorded submissions of wages earned both salary and hourly for accuracy
Administrator of benefit plans and programs
Resolve Team member conflicts and institute proactive solutions
Investigated and recorded appropriate records for reports for accidents and dealt directly with the Insurance Carrier
Review and submit quarterly and annual monthly audits for General Liability Carrier
Review and evaluate State license status for company with California State Structural Pest Control Board also answered and resolved any consumer concerns or complaints that were subject to their review.
Sat in at any State Board Investigations and resolved the matters at hand with proactive record retrieval all in constant consideration of the Rules and Regulations of said entity
Analyzed Organizational structure continually for better performance and profit as well as accountability.
QUENRICH CORPORATION
55478 SAN RAFAEL
PALM SPRINGS, CA
92264
May 1995 – May 1997
Account Executive
Managed Vendor Accounts for accuracy .
Developed and instituted an accurate inventory reconciliation program
Increased sales productivity 45% in my first year of hire.
Set up and managed the trade shows as required for the product sales
Acted as personal assistant to the President and Vice President in orchestration of scheduling and client meetings both abroad and in the United States
Had regular performance reviews with the Vice President
Designed and implemented an employee handbook
Education
Riverside Community College
Associates Arts Degree
GPA: 3.6
Relevant coursework includes: English Honors I & II, Political Science, Business Law I & II, business human resources operations, and Ethics, Chemistry, Hospitality and Accounting I & II
References
Chris Pyle CPA
70025 Hwy 111
Rancho Mirage, CA 92270
Agricultural Commissioner
Tom Hought
Charlie Stewart Brokerage
Affiliations
Member of the California State Board of Realtors for twelve years.
Member of the Pest Control Operators Board for fourteen years.
Member and acting Secretary/Treasurer for the district chapter of Alcoholics Anonymous for 4 months
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