Customer Service Software
Resume:
Professional Profile
I have worked with inventory and shipping over a series of years at multiple jobs. In Feb 2008 I worked at Home Fabrics and Rugs. There I managed the opening and closing shift including inventory, ordering, shipping inventory to another store and delivery to our own store. While working full time I went to school at ITT Technical Institute where I graduated with honors and as “Student of the Quarter”. Upon graduating, I worked at Electronic Payment Providers as Help Desk Specialist. Some of my duties included ordering, shipment tracking, and managing inventory for all electronic equipment. I am familiar with multiple software and hardware types and always open to learning new things.
I am currently requiring a minimum of $15.00 a hour and would like to stay within a ten mile radius of my home.
Professional Experience
Skills Summary
• A+ Certified 6/2010
• Inventory Manager and PO/ordering of computer equipment
• Numara Track-It! Suite
• Hardware systems repairs/ motherboard soldering
• Setup and maintenance of all desktop hardware and software
• Customer Service
• Stocking
• Microsoft XP Pro
• Fonality HUD 3.0
• Mozilla Firefox and IE7/8
• Printer/Fax maintenance
• Create RJ-45 wires/cord management of workstations and servers
• Microsoft Office Pro Suite 2003/2007
• Adobe Acrobat Pro 8/9
• WebEx Productivity Tools and Support
• Lenovo/Dell laptop maintenance and support for travel or within Active Directory Network
• Training in Active Listening
• Self Management
• Team player
• Great at multitasking; and very thorough
• Creating instructional presentations for correct software use
• Some server hardware install in data center environment
• Assisting Network and Security Specialist troubleshoot network failures and setups
• Wire Shark and Open Office Suite 3.0
• technical writing; M&Ps for IT department
• Some Windows 7 Ultimate and Pro experience
• Acronis True Image software (creating departmentally based images)
Work Experience
ELECTRONIC PAYMENT PROVIDERS DBA: BILLINGTREE; Phoenix, AZ; 12/2008 – 05/2011
Help Desk Specialist
• Inventory creation and tracking, software license tracking, help desk ticket management, shipping and order tracking.
• Create and maintain current images.
• Windows XP Pro user training for basic software functionality; install and troubleshoot
• Printer and Fax maintenance and troubleshooting, including setting up scan to email from system web panel.
• Researching procedures and translating them into company procedural documents
HOME FABRICS AND RUGS, Mesa, AZ; 2/2008- 11/2008
Senior Key Holder
• payroll
• daily paperwork
• customer service/ phones,
• shipping/ receiving
• displays
• staff management
Education
ITT TECHNICAL INSTITUTE Tempe, AZ 12/2008
Associate of Applied Science Degree - Computer Network Systems
Valedictorian / Graduate of the Quarter
TECK SKILLS Mesa, AZ 2010
A+ Certification
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