Operations Dispatch Supervisor

Brenda Saylor

**** * ****** ** #***

Kettering,OH 45440

Cellular 937-***-****

*********@*****.***

SUMMARY Dispatch Supervisor with over 10 years experience in operations, offering creativity,vision, and the ability to think outside the box.training and administration, in the transportation industry.Strong record of revenue improvement and quality performance management. Excellent qualifications in operations planning management, customer management, and fleet management.

AREAS OF EXPERTISE

• Leader and Supervisor with strong organization skills,and the ability to work effectively under pressure and stress.Identify problems needs and initiate effective solutions .A career achievement quantify with measurable terms that supports this area.

• motivated to work efficiently without direct supervision in busy environment,handling many tasks simultaneously; able to prioritize workload and multi-task .Consistently "get the job done" and exceed expectations .

• Effective communication interpersonal skills and a team player; interact positively with a wide range of people, and establish relationships with customers.

• Computer proficiency on Windows platforms includes Microsoft Word,Excel,Outlook Express,Power Point.

EXPERIENCE

1999 to 2010 Jamestown Transportation Jamestown,OH

Dispatch Supervisor

Expedited shipments to comply with special customer delivery needs,dispatched carriers in timely manner to ensure on time deliveries improve customer service and made significant contributions in numerous departments,including logistics,sales customer support,and accounting.

1997 to 1999 Transcon Express Dayton,OH

Dispatcher

Customized order intake process to meet customers specific ordering needs,improving delivery performance and optimizing customer satisfaction .Recommended and implemented revisions to shipping documents to enhance accuracy and efficient utilization of documents. Quotations from customers and sales personnel.

EDUCATION

1978 Scott High School Madison,Wv

H.S., General Studies