Customer Service Supervisor

Mike Brennan

****-**-**

****.***********@*****.***

480-***-****

**** *. ******* ***. ****, Az. 85202

“Recently retired. Already searching for part time job. I can and will be of value to your company. I'm not

looking to regain a position that absorbs my life again 24/7; but I'm confident that I can effectively perform

an entry level aide/assistant, merchandising, or customer service role. Thanks for your consideration !”

EDUCATION

Aug 1968 - Dec 1972 EASTERN MICHIGAN UNIVERSITY

Bachelors in Psych. Masters in Guidance & Counseling

EXPERIENCE

1978 - 2010 STATE OF ARIZONA DEPT. OF ECONOMIC SECURITY

Lead Counselor & Office Supervisor

Responsibilities Provided vocational training, job development and placement for eligible persons

with diagnosed emotional, developmental and/or physical disabilities. First 10

years, provided direct client services, including case management follow along to

an annual caseload of 80 adults. Remaining years with the State, until retirement,

was responsible for hiring, trai ning, supervising, and conducting annual

performance evaluations on 8 professional Counselors and 4 support staff. Also

managed a large service budget, including allocation of caseload funds to each

Counselor. Developed and maintained effective working relationships with

community providers and employers. Daily positive customer service, multitasking

and open communication was what made our office successful and our

clients get/keep employment.

Employer contacts: All employment verification contacts are required to go through the State

Personnel [Human Resource] office. Upon my departure from State service the

contact information was: 1717 West Jefferson, Phoenix, Az 85007. Telephone: 602-

771-2870. My district supervisor was Anna Lira.

SKILLS

Software Windows 7; Microsoft Word & [basic] Excel.

Technical Email; Internet navigation & use. Budget development/allocation/managenent.

All routine office equipment. Policy & procedure interpretation and guidance

Social happy, outgoing, organized, team player.

Organizational supervision, time management, clear written, verbal communication, quick study,

conflict resolution techniques, creative problem solver and meeting organizational

goals and objectives

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