Customer Service Project Manager

Phuong-Thao Luong Tran

**** **** ***** **.

Round Rock, TX 78664

Home: 512-***-**** or Mobile: 512-***-****

******@*********.***

INTEREST Teaching Online.

SUMMARY Thorough knowledge and extensive experience in Teaching Adult learning either on Online or in Campus. In-depth knowledge of Business management, Customer Service, Manufacturing and production system. Excellent communication, interpersonal, and analytical skills. Focuses on the general rather than clinical psychological study of individuals, including their behaviors, thought processes and emotions. Supervisors in a variety of disciplines with an understanding of the cognitive and affective processes that underlie the individual human experience and behavior; research methodologies by which this knowledge is acquired; critical thinking and problem solving necessary to evaluate behavior; and the application of theoretical principles to inter- and intra-personal issues.

EDUCATION

PhD in Advanced Studies in Human Behavior (IP) 2014

Cappella University

Master in Psychology 2011

University Of Phoenix

Bachelor of Science in Business Accounting 2000

University Of Phoenix – San Jose, CA. Campus

Associate of Art Degree In General Education 1994

De Anza College. Cupertino, CA

Cosmetology Instructor License in California and Texas

Permanent Cosmetic Instructor License in California and Texas

Certificate of completion “MFG Manager Program” at Cisco System, Inc 1995

Certificate of completion “The 7 Habit of Highly Effective People” program 1996

EXPERIENCE

Court Appointed Special Advocates Volunteer 10/10 - Current

Establish a relationship with the child to better understand the child’s needs and desires. Meet with him/her at least once a month. Support the child throughout court proceedings: explain the court proceedings to the child (if age appropriate), attend each hearing with or without the child, attend appropriate interagency meetings regarding the child. Explain the CASA volunteer’s role, duties and responsibilities to all parties associated with the case. Review available records regarding the child’s family history, school behavior, medical or mental health history, etc. Identify and explore potential resources that will facilitate family preservation, early family reunification, or alternative permanency planning. Interview all parties involved with the child regarding the child’s circumstances and needs, as determined by the CASA plan. Communicate the child’s needs to the court in written reports including concerns and recommendations. Ensure that the court-ordered plans for the child are being implemented. Communicate and coordinate efforts with the child’s case manager, probation officer, and/or Guardian ad Litem. Comply with the National CASA Association standards. Other duties and responsibilities as determined by the presiding Juvenile Court Judge or Magistrate.

Principle and Cosmetology Instructor

Austin Cosmetology & Permanent Cosmetics Institute, Inc.

Austin, Texas 12/02 – 11/05

My job as a teacher of adult students includes being positive and encouraging. Plan and instruct each subject area using wide variety of teaching aids, motivational and implementation strategies to engage students in active learning. Implement technological approaches to subject material. Research educational technical. Assist with information retrieval.

Genuine encouragement from one person to another, regardless of age, is a wonderful point of human interaction. This is my challenge as a teacher of adults. Follow-up with students to provide ongoing encouragement and support. Beyond teaching my subject, I have the opportunity to inspire confidence and passion in another human being.

Business Owner

Nail & Skin DaySpa, Inc. Round Rock, Texas 09/01 – current

I am currently managing, operating, hiring and a accountant. Strongly experience and skill all back office management functions, well be in handling client/customers relations by telephone and correspondence, routine accounting (A/P and A/R and all tax related). Managed business operations and inventories. Planned promotions, advertising and marketing to increase business opportunities.

Financial Project Manager

Solectron Company. Austin, Texas 01/00 – 12/01

Establishes and develops relationships and sales through the development, and proactive management of clients and prospective clients. Identify, qualify and secure new clients. Responsible for maintaining relationship with assigned clients through independent sales calls. Work with existing Sales team to ensure all orders are processed. Generate revenue and profit margin with existing and new clients. Facilitate positive long-term relationships with key clients and secure repeat business with customers.

Manufacturing Manager

Cisco System, Inc. San Jose, California 06/95 – 06/00

Coordinate production cells capacity of day and night swing shift production coordinator. Responsible to achieve On-Time Ship goals through timely release of work orders and interface with cross-functional team to ensure material availability for production cell. Genarate and report weekly results with detail Parato charts. Track and status all late and miss-shipped orders. Interact with Customer Service and successfully manage orders for critical accounts. Synchronize production efforts between day and swing shifts to minimize production issues.

COMPUTER SKILLS

MS Proficiency in MS Office Suite (Excel, Outlook, PowerPoint, Word, etc.).

Strong interpersonal and communication skills.

REFERENCES available upon request

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