Accomplished professional in sales development/management

JENNIFER L. CASELLI

**** ********* ***** | San Jose, CA 95120 | 408-***-**** | ***********@*****.***

SUMMARY

Recent Management Information Systems graduate and accomplished professional seeking to refocus career in the field of High Technology. Demonstrated ability to exceed goals, leverage resources, coordinate activities, manage logistics and implement best practice policies. Enthusiastic, committed, quick learner with strong interpersonal and communication skills.

EDUCATION

LIBERTY UNIVERSITY

Bachelor of Science, Computer Management Information Systems 2011

GPA: 3.24/4.0, Dean’s List

Relevant Coursework: PMBOK Project Management, System Analysis and Design, Database Management, Advanced Object Oriented Programming and Advanced Networking and Communication, Corporate Finance and Business Law

EXPERIENCE

COURTNEY AGENCY San Jose, CA

Senior Personal Lines Insurance Specialist 2004 - Present

Sales: Top agent targeting and closing new customers, individual and commercial. Reached or exceeded sales quota for 15 consecutive quarters; closing 95% of leads and generating more than $275,000 in premium. Perform all aspects of customer identification, relationship building, customer option development, quote and sales closure. Leverage customer relationship management in supporting all aspects of customer needs from issue

Customer Service: Manage more than 500 client accounts and provide support on insurance, claim, and billing inquiries; reduced average response time and increased client satisfaction ratings by 22%

Computer Networking: Implemented and maintain internal computer network; which allows paperless document storage and accessibility of all on the network. I created congruency in all hardware for the workstations. Increased immediate efficiency by 5% with a forecast of 20% in 12 month period

Marketing: Aggressively pursue new sales channels via internet marketing campaigns and website development; generated 17 internet-sourced leads in most recent quarter

Organization Training: Led efforts to develop a series of training topics to increase sales, improve team productivity and leverage applications to improve processes. Coordinate all aspects from planning, training development, communication, and logistic to delivery.

HELD INSURANCE AGENCY Los Gatos, CA

Customer Service Representative 2002 - 2004

Sales: Consistently met monthly sales goal; open more than 62 new accounts and generated more than $36,000 in premium during tenure

Customer Service: Proactively sought client feedback via e-mail, phone and in-person meetings; improved satisfaction scores by 8%

TIM CASEY CONSTURCTION San Jose, CA

Project Manager 1999 - 2002

Management: Led residential construction projects total valued at more than $5,000,000

Accounting & Budgeting: Reduced overhead costs by optimizing supplier base through negotiation and time management

Administration: Maintained all team activities with sub contractors, suppliers and on site schedules

JEN’S LACE FOR LESS Cupertino, CA

President, Founder 1992 - 1998

Management: Founded arts & crafts product company that offered 2500 SKUs to numerous retail outlets and private individuals across the Bay Area region

Sales: Grew sales to $300,000 by identifying and pursuing additional sales channels

Operations: Directed all product procurement; reduced inventory costs through strict negotiation of cost and terms with suppliers. Sold complete operations to manager

OTHER

Licenses: California Insurance License

Community Affiliations: American Cancer Society Relay for Life Almaden 2012 – Chairperson

Almaden Gators Swim Team - Board Member

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